Clinical Pharmacy Manager, Acute Care

UT Southwestern Medical Center • Dallas, TX

3h • Onsite

About The Position

The Clinical Pharmacy Manager manages clinical and operational pharmacy activities, priorities, and problem resolution, including pharmacist and technician staffing, workloads, and daily medication distribution. The manager reports status to pharmacy leadership, identifies cost-containment opportunities, and optimizes resource use, particularly for high-cost medications. The role leads clinical initiatives, determines therapeutic alternatives during drug shortages in collaboration with medical staff leadership and stakeholders, and supports pharmacy leadership in meeting administrative goals and departmental standards of care.

The manager oversees pharmacy distribution workflows and related policies and procedures; supports safe, efficient, and timely patient care; and monitors financial, workload, purchasing, billing, and charging activity. The position also leads staff development and performance processes, coordinates technician orientation and training, supports clinical pharmacists, and teaches pharmacists and pharmacy students. Duties may include direct patient interaction or care and interaction with human-subjects research participants, as well as maintaining or affecting patient or research records.

The position is based in a clinical and hospital setting and requires moderate physical effort, including prolonged standing and walking and occasional lifting or carrying of up to 25 pounds. Salary is commensurate with education, skills, and relevant experience. The position is security-sensitive and subject to criminal-history-record review under Texas law.

Requirements

• Bachelor of Science degree in pharmacy or PharmD from an ACPE-accredited school of pharmacy.
• At least 3 years of pharmacy management or coordination experience, or completion of a Health-System Pharmacy Administration and Leadership (HSPAL) residency program.
• English speaking, reading, and writing proficiency.
• Basic Life Support (BLS) certification from AHA or ARC required by the start date.
• Eligibility for licensure by the Texas State Board of Pharmacy (TSBP).
• Texas pharmacist license with TSBP within 30 days.
• Computer skills and accurate data entry.
• Good general health and ability to cope with stress.
• Ability to perform moderate physical effort, including prolonged standing and walking; occasional lifting or carrying up to 25 pounds; reaching; bending; and crouching or stooping.
• Skills in analysis, problem-solving, technical development, customer service, oral and written communication, teamwork, adaptability, delegation and supervision, quality management, business acumen, ethics and professionalism, strategic thinking, safety and security, attendance, and leadership.

Responsibilities

• Manage clinical and operational pharmacy activities, priorities, problem resolution, staffing, workloads, and daily distribution processes.
• Provide pharmacy leadership with status reports and identify cost-containment opportunities, optimizing resources, particularly high-cost medications.
• Lead clinical initiatives and determine therapeutic alternatives during drug shortages in collaboration with medical staff leadership and stakeholders.
• Support pharmacy leadership in achieving administrative goals and departmental standards of care.
• Demonstrate continuous performance improvement aligned with hospital and departmental targets, and meet or exceed departmental financial goals.
• Maintain and enforce organizational and departmental policies, procedures, performance-improvement initiatives, and environmental and infection-control standards.
• Represent the pharmacy in meetings, conferences, and committees when the Director is absent or requests it.
• Oversee pharmacy distribution processes; develop accurate and efficient workflows, policies, and procedures; oversee annual controlled-substance inventory and periodic purchasing inventories.
• Implement, monitor, and evaluate the departmental strategic plan and standards of care, and reduce predictable billing, transcription, and dispensing errors.
• Mentor staff in decision-making and problem resolution, and promote staff ownership and continuous process improvement.
• Report and analyze drug purchase history, non-formulary usage, unit-dosed medications, and payroll and workload metrics to support staffing efficiency and cost-saving initiatives.
• Maintain visibility and availability, communicate effectively with coordinators and technical staff, and identify opportunities to improve safe and timely patient care.
• Lead and participate in interviews, selection, and hiring; evaluate employee performance; complete annual appraisals; and document commendations and disciplinary actions.
• Coordinate technician orientation, development, education, training, and certification or registration, including PTCB and TSBP processes.
• Monitor pharmacy information systems; collaborate with Information Resources and vendors on upgrades and issue resolution; process formulary additions and CDM updates; assist with charge audits; and ensure timely, accurate charging and crediting.
• Manage and develop clinical initiatives, determine therapeutic alternatives during drug shortages, and communicate plans with medical staff leadership and stakeholders.
• Support clinical pharmacists with therapeutic monitoring, patient assessments, laboratory interpretation, TPN assessments, pharmacokinetic calculations, and other clinical duties.
• Take decisive action during crises, prioritize during peak workload periods, and exercise sound judgment.
• Teach pharmacists and pharmacy students in clinical practice, pursue continuing education and professional development, and work to improve patient satisfaction scores.
• Coach and develop staff, delegate work, build future talent, and address employee issues constructively.
• Lead change through initiative, adaptability, strategic thinking, a clear vision, and support for innovation.
• Manage operations effectively, follow through, take accountability, apply financial understanding, and demonstrate technical proficiency.
• Clarify team roles, involve personnel in decision-making, collaborate across departments, and manage conflict constructively.
• Address customer service issues urgently, anticipate needs, uphold high service levels, and ensure training and proficiency.
• Encourage candid communication, write clearly, listen attentively, share a vision, and promptly communicate issues affecting staff.
• Interact with patients, physicians, and ancillary staff with compassion, sensitivity, kindness, professionalism, objectivity, and respect; promote unity and teamwork.
• Take initiative to perform duties and assist coworkers; adapt to changing needs; receive suggestions constructively; and demonstrate reliability, self-control, honesty, and professional conduct.
• Ensure qualified clinicians are accountable to the organization and perform other duties as assigned.

Benefits

• PPO medical plan available from day one at no cost for full-time employee-only coverage.
• Preventive healthcare covered at 100% with no copay.
• Paid Time Off available from day one.
• Retirement programs through the Teacher Retirement System of Texas (TRS).
• Paid Parental Leave Benefit.
• Wellness programs.
• Tuition reimbursement.
• Public Service Loan Forgiveness (PSLF) Qualified Employer.
• Competitive benefits package including healthcare, PTO, and paid holidays; on-site childcare is also mentioned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager