Clinical Performance Analyst

Humboldt Park Health•Chicago, IL

About The Position

This role is ideal for a high-performing Patient Care Technician who excels at both bedside care and transforming healthcare data into meaningful insights that support nursing operations, quality improvement, and executive decision-making.

Requirements

High school diploma or GED required.
Minimum 2 years of patient care experience.
Advanced Microsoft Excel skills required, including: Pivot Tables, VLOOKUP/XLOOKUP, INDEX/MATCH, Charts and graphs, Data validation, Conditional formatting, Dashboard development.
Experience with Microsoft Office Suite.
Experience with electronic health records (Epic, Cerner, Meditech, etc.).
Strong analytical, organizational, and communication skills.
Ability to maintain confidentiality and work independently.

Nice To Haves

Certified Nursing Assistant (CNA) or Patient Care Technician certification preferred.
Experience with Power BI or Tableau.
Knowledge of healthcare quality metrics and regulatory standards.
Experience supporting nursing leadership or quality improvement initiatives.
Familiarity with Lean Healthcare, Six Sigma, or performance improvement methodologies.

Responsibilities

Provides high-quality direct patient care under the supervision of a registered nurse.
Assists with activities of daily living, vital signs, specimen collection, EKGs, glucose monitoring, and other delegated patient care activities.
Accurately documents patient information according to hospital policy.
Communicates changes in patient condition promptly to the nursing team.
Develops, maintains, and updates Excel dashboards, reports, and data trackers.
Performs data collection, validation, and trend analysis for nursing quality indicators.
Creates pivot tables, charts, formulas, conditional formatting, and automated reports.
Assists leadership with monitoring key performance indicators (KPIs), including: Falls, Pressure injuries, Patient satisfaction, Staffing productivity, Overtime utilization, Patient throughput, Quality and safety metrics.
Identifies trends and opportunities for operational improvement.
Supports preparation of reports for nursing leadership meetings, quality committees, and regulatory surveys.
Assists with scheduling reports, staffing analysis, and productivity monitoring.
Supports process improvement initiatives using Lean, PDSA, or A3 methodologies.
Maintains confidential databases and ensures data accuracy.
Collaborates with nursing leadership, quality, infection prevention, finance, and clinical departments on performance improvement projects.