Clinical Outreach Representative, PPS

Discovery Behavioral Health•Newport Beach, CA

4d•Remote

About The Position

At Anew Era TMS & Psychiatry, our team of dedicated psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists offers customized, comprehensive care designed around your needs. We provide a range of options, including in-person and online therapy, medication management, and advanced interventional treatments like transcranial magnetic stimulation (TMS) therapy, ketamine, and esketamine—all delivered in a safe and compassionate environment. With access to most commercial insurance plans, we make quality mental health care more accessible, helping you uncover the right path to wellness. Position Summary: The Clinical Outreach Representative, PPS is responsible for increasing occupancy of the programs in his/her assigned territory. This occupancy target includes all service lines within the PPS Division, with a focus on psychiatric services.

Requirements

Bachelor’s degree (B.A.) from four-year college or university
At least three years’ experience working in direct outreach or clinical experience in the mental health field.
Must be able to demonstrate leadership abilities and be able to work with and communicate with persons from all educational and cultural backgrounds.
Must demonstrate tact, initiative, resourcefulness, professionalism, and enthusiasm and should be dedicated, prompt, organized, and efficient.
In all aspects of supervision, should demonstrate assertiveness and neutrality, while having the ability to empower people effectively, and coach people appropriately to achieve goals.
Must maintain company standards in all interactions.
Should demonstrate the ability to inspire, contribute insightful and constructive recommendations to promote company growth while demonstrating an active effort towards their own personal growth.
Must have clear, effective, and efficient verbal and written communication skills.
Must dress in a professional manner and have a professional demeanor in all interactions internally and externally.
Must have the ability to work within a team structure.
The ability to respond quickly to emergency situations, which may involve running or moving rapidly.
Frequent standing and walking for extended periods, often throughout the entire shift.
As a condition of employment, all candidates must agree to and sign a pre-employment arbitration agreement. This agreement requires that any disputes arising out of or related to employment with Discovery Practice Management will be resolved through binding arbitration rather than through litigation in court.

Nice To Haves

Excellent organizational skills and ability to establish priorities, develop plans, and implement marketing campaigns.
Presentation and meeting skills to ensure appropriate and specific messaging that differentiates PPS and generates admissions.

Responsibilities

Ensuring they meet their weekly, monthly and quarterly activity, inquiry, and admissions goals through the execution of: Regional strategic planning with weekly phone calls with Regional Director of Outreach and collaboration with PPS leadership.
Meeting weekly and monthly activity quotas – 80 1:1 meeting, 1 event, and 12-18 TMS admissions, 7+ general admissions.
Engage with the community to raise awareness about our healthcare services and initiatives.
Participate in community events, health fairs, and other outreach programs to promote our organization.
Build and maintain relationships with healthcare providers, including physicians, clinics, and referral sources.
Demonstrate an understanding of all service lines in the PPS division, to include but not limited to, TMS, Spravato, Ketamine, talk therapy, medication management.
Collaborate with healthcare professionals to streamline the referral process and ensure a smooth patient experience.
Provide education and training sessions to healthcare providers and community members on our services and relevant medical topics.
Collect and analyze data on community needs, referral patterns, and market trends to identify growth opportunities.
Collaborate with internal teams, such as marketing and clinical staff, to align outreach efforts with organizational goals.
Prepare reports and presentations summarizing outreach activities, findings, and recommendations.
Represent Discovery as needed at regional and national conferences.
Ensure timely submissions of monthly mileage, visa, and expense reports to Concur.
Ensure compliance with budget.
Ensure appropriate documentation and maintenance of Sales Force database.
Collect and submit weekly marketing team highlights for director.