Clinical Outreach Associate - Outpatient Mental Health

ATHENA TENNESSEE REGIONAL MSO • Nashville, TN

2d • Hybrid

About The Position

Athena Care has been offering high quality, accessible mental health care for over twenty years. We are an insurance-based practice growing across Tennessee, and we're looking for a Clinical Outreach Associate who can help us introduce our services across the state! We offer psychological testing, IOP/PHP, Spravato/IM Ketamine, TMS, psychotherapy, group therapy, and general psychiatry— often all under one roof. It's a lot — and it means our patients receive genuinely comprehensive care, and you get to contribute to our mission of increasing access to quality mental health services.

Requirements

• 2-3 years of experience in outreach, business development, sales, or marketing preferred; candidates early in their career with strong interpersonal skills, energy, and drive are encouraged to apply.
• Experience in healthcare strongly preferred.
• Knowledge of or experience with mental health services or a passion for mental health strongly preferred.
• Experience working with CRM platforms (e.g., Salesforce, Zoho, HubSpot) preferred.
• Bachelor's degree preferred.
• Current, valid driver’s license with no restrictions and ability to meet motor vehicle record check requirements as required by company’s liability coverage provider.
• Excellent written and verbal communications skills; ability to present complex clinical information clearly and compellingly to diverse audiences.
• Strong organizational and time management skills.
• Strong interpersonal skills and ability to establish trust and credibility with clinical providers, administrators, and community leaders.
• Ability to quickly learn and articulate multiple behavioral health service lines.
• Ability to analyze market data and trends to inform growth and outreach strategies.
• Self-motivated and results-oriented with the ability to work independently and manage competing priorities.
• Ability to be flexible and adaptable in a dynamic, growth-oriented environment.
• Collaborative team player who can work effectively cross-functionally.
• Eager to learn, coachable, and motivated to build a long-term career in healthcare business development.

Nice To Haves

• Candidates early in their career with strong interpersonal skills, energy, and drive are encouraged to apply.
• Experience in healthcare strongly preferred.
• Knowledge of or experience with mental health services or a passion for mental health strongly preferred.
• Experience working with CRM platforms (e.g., Salesforce, Zoho, HubSpot) preferred.
• Bachelor's degree preferred.

Responsibilities

• Identify, cultivate, and maintain referral relationships throughout Tennessee based on targeted market research and identified organizational needs.
• Maintain regular outreach to current and potential referral partners (primary care, pediatricians, care managers, specialists, other behavioral health providers, employee assistance programs (EAPs), universities/ school systems, hospitals, etc) including goodwill visits and in-person presentations to introduce, educate, and promote the full range of Athena Care services.
• Identify community organizations and events in which representatives of the organization may participate.
• Cultivate long-term relationships with referral partners and other mental health providers in communities served by the organization.
• Act as a liaison between referral partners and Athena Care, including both staff and providers, ensuring a seamless and responsive referral experience.
• Communicate referral status updates, other outside referral resources, as appropriate, and addresses referral partner concerns in a timely, professional manner.
• Partner closely with Athena Care's call center and referrals teams, alongside clinical leadership to remove barriers to access care and improve referral conversion rates.
• Collaborate with marketing team to gather and relay market feedback from referral partners to inform service delivery improvements and strategic planning.
• Maintain an up-to-date and strong knowledge base of all services offered by Athena Care, and be able to present this information clearly to a variety of audiences.
• Serve as a trusted resource for referral partners by providing clear, accurate, and appropriate clinical information to facilitate appropriate patient referrals.
• Maintain accurate and up-to-date records of all contacts, outreach activities, referral source data, and pipeline activity and health within Athena Care's CRM system to report out to leadership.
• Conduct ongoing market research to identify emerging needs, competitive landscape, gaps in service access, and new market development opportunities.
• Collaborate with marketing team to develop service-specific collateral, digital assets, and campaigns that support outreach efforts.
• Report out on KPIs including completed visits, referrals generated by source and service lines, and conversion rates.

Benefits

• Health, dental, vision, and life insurance
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level