Clinical Operations Support Specialist - Salt Lake City/On-Site

GE HealthCare

1d•Onsite

About The Position

The Clinical Operations Support Specialist supports activities and processes that help the clinical organization achieve business objectives. The role works with some autonomy within standard business practices and procedures, and sales results are regularly reviewed. Some judgment is required, typically with guidance. This on-site position is based in Salt Lake City, and candidates must currently reside in the area. The specialist supports clinical reporting, scorecard reviews, demo coordination, inventory processes, and operational questions. The role also maintains commercial and other core-system data and applies knowledge of sales territories, product lines, markets, sales processes, and customer groups. It uses analytical thinking and technical experience to address day-to-day problems, contribute to continuous improvement, and ensure quality and customer complaint issues are handled through appropriate processes. The position is generally an individual-contributor role. It may lead small, low-risk projects and explains complex information in straightforward situations. GE HealthCare will not sponsor employment visas for this opening. Employment is contingent on successful completion of a drug screen, as applicable.

Requirements

High school diploma or GED.
Currently reside in the Salt Lake City area; the position is on-site.
Ability to communicate in English.
Strong interpersonal and problem-solving skills.
Proficiency with Microsoft Office Suite products.
Ability to work under pressure and meet deadlines and commitments.
Strong oral and written communication skills.
Ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established project management skills.
Two years of experience in a similar position.
Strong organizational skills and ability to multitask for internal and external customers.

Nice To Haves

Highly motivated, goal-oriented self-starter who can work autonomously and as part of a team, takes initiative, and identifies and completes needed work.
Excellent organizational, project management, and time management skills, including multitasking, prioritization, meeting deadlines, follow-up, and attention to detail.
Ability to interact effectively with all levels of a matrix organization, internally and with external customers.
High integrity, including adherence to ethical, moral, and personal values in decisions, communications, actions, and dealings with others.
Experience with quotation and order-entry systems such as Cobra, EOM, Oracle, or Cognos.
Basic understanding of technical or medical equipment and services; knowledge of applicable GE HealthCare areas is desired.

Responsibilities

Support clinical quarterly metric reporting and regional scorecard reviews.
Coordinate demonstrations, including scheduling, notifications, and transportation needs using the clinical scheduling tool.
Work with Sales Operations and OTR teams to enter, track, and deliver demo and workshop inventory as needed.
Assist the clinical team with operational questions and process issues.
Develop knowledge of sales territories, product lines, markets, sales processes, and customer groups to execute policy and strategy.
Support sales-force effectiveness, productivity analysis, resource allocation, territory coverage, and sales incentives.
Clean and maintain data in commercial and other core systems, including CRMs, Salesforce (SFDC), and ERPs.
Use knowledge of business drivers and how the team integrates with other teams to accomplish work and contribute to the area.
Use technical experience and analytical thinking, drawing on internal and limited external sources, to prioritize information and make decisions.
Work with customers, employees, and management to promote and maintain continuous process and productivity improvement.
Ensure quality and customer complaint issues are handled through the proper quality processes and channels.
Potentially lead small projects with low risks and resource requirements.