Clinical Operations Specialist

Allegiance Mobile Health•Carrollton, TX

3d•Hybrid

About The Position

The Clinical Operations Specialist is responsible for assisting with the development and implementation of the organization's clinical compliance programs to ensure adherence with all applicable state and federal laws, regulations, and internal policies. This position provides guidance on EMS regulatory requirements, and supports the implementation of compliant clinical and operational practices throughout the organization. The role collaborates with clinical, operational, and administrative leadership to identify risks, develop corrective actions, and promote a culture of accountability, transparency, and continuous improvement.

Requirements

Strong knowledge of EMS regulatory requirements.
Excellent organizational, communication, and time management skills.
Proficient in Microsoft Office and EMS recordkeeping systems.
Ability to work flexible hours, including during deployments and emergencies.
Familiarity with ICS/NIMS structure and principles.
State Emergency Medical Technician certification
Administrator of Record (AOR) within 12 months
Minimum of 3–5 years of experience in EMS, with at least 1–2 years in a leadership, compliance, QA/QI, or supervisory role
Demonstrated knowledge of State regulations and EMS compliance requirements
Completion of NIMS/ICS 100, 200, 700, and 800 (or ability to obtain within 6 months)
Proficiency in EMS documentation systems, Microsoft Office, and compliance tracking platforms
Valid Texas driver's license with an acceptable/insurable driving record

Nice To Haves

Texas State Paramedic certification
Associate's Degree in EMS, Healthcare Administration, Business Administration, Education, or related field
Experience with clinical credentialing processes/programs
Experience with state or federal reporting
Prior experience in compliance oversight
Familiarity with accreditation standards

Responsibilities

Review and implement local, state, and national EMS regulatory requirements
Research areas of non-compliance, formulate an improvement plan, and facilitate system-wide training to staff members
Provide up-to-date knowledge of health care compliance laws and regulations that govern the ambulance industry
Coordinate and oversee the filing of regulatory forms, submissions, and reporting activity
Responsible for risk assessment and improvement activities related to compliance
Develop, implement, and maintain the organization's EMS compliance program
Monitor and interpret regulatory requirements and translate them into clinical, administrative, or operational policies, procedures, and guidelines
Conduct periodic policy review cycles to ensure continued compliance
Serve as the primary point of contact for regulatory inspections, audits, and inquiries/complaints
Prepare documentation and staff for State inspections, External audits, and Accreditation reviews
Conduct compliance risk assessments and identify areas of vulnerability
Develop and implement corrective action plans to address identified gaps
Integrate compliance findings into the organization's Quality Management program.
Develop, implement, and maintain credentialing processes
Ensure alignment between credentialing processes and regulatory requirements
Oversee compliance related to reportable events, incidents, and required regulatory notifications
Performing special duties as assigned