Temporary Clinical Operations Specialist, Medical Assistant

Rothman Orthopaedics•Bensalem Township, PA

5d•$17 - $24•Hybrid

About The Position

Rothman Orthopaedics is seeking a full-time, temporary Clinical Operations Specialist (COS) to work as a Medical Assistant in our Bensalem, PA office. This role involves travel to Newtown, PA and Northeast Philadelphia offices. The COS provides a blend of clinical and operations support, functioning as a Medical Assistant, Non-Surgical Clinical Assistant, or other clinical roles as needed to ensure patient flow and support clinical/administrative functions. Operationally, the COS will act as a Front Desk Receptionist, handling patient greetings, check-ins, insurance verification, and administrative tasks, serving as a liaison between patients and medical staff. This role requires regular travel and schedule flexibility to meet operational needs.

Requirements

High School Diploma or GED minimum education requirement.
Active National Medical Assistant Certification preferred, but not required.
Current CPR certification required.
Minimum (1) year in a medical office environment.
Knowledge of medical office procedures and terminology.
Computer skills including, but not limited to, MS Office Suite.
Experience with scheduling and billing systems and EMR preferred.
Basic medical assistant skills including phlebotomy, handling of body fluid samples, removal of sutures and staples, and OSHA regulations preferred.

Nice To Haves

Active National Medical Assistant Certification
Experience with scheduling and billing systems and EMR
Basic medical assistant skills including phlebotomy, handling of body fluid samples, removal of sutures and staples, and OSHA regulations

Responsibilities

Greet patients and visitors promptly and courteously.
Maintain patient flow from waiting room to exam room to discharge.
Direct patients to surgery scheduling or exit upon completion of appointments.
Check patients in by entering, verifying, and updating demographic and insurance information.
Record arrival times, referral information, and payment information.
Ensure RCM Console and Ready to Bill errors are addressed daily for timely claims submission.
Ensure referrals are received, in the patient's chart, and attached.
Make follow-up appointments for patients or act as a liaison to ancillary departments.
Answer telephone calls in a friendly and professional manner, forwarding calls or taking messages as needed.
Handle correspondence within 24 hours of reception.
Assist patients with ambulatory difficulties.
Follow procedures for requests for medical records and Disability/FMLA paperwork.
Take payments when necessary and document requests in the patient chart.
Accurately batch out at the end of the shift and ensure all payments balance.
Complete assigned paperwork and escalate discrepancies to the office manager.
Assist other team members with upset or irate patients by deescalating situations.
Maintain workspace in a neat and organized manner.
Stock supplies in the lobby, front desk, pod workspaces, and exam rooms.
Prep the schedule by obtaining referrals, confirming coverage status, and checking for potential issues.
Reach out to patients prior to appointments when needed.
Print front sheets, last notes, and other requested documentation for the physician team.
Attend meetings, participate in office activities, teambuilding exercises, or special projects as required.
Exemplify the culture and values of the organization in all interactions.
Clean and autoclave instruments using proper sterile technique.
Record vitals and medical history in the patient chart in accordance with MIPS guidelines.
Scan all pertinent documents into patient chart, obtain and record vitals.
Request and make available reports and images from outside facilities.
Pull up/load/import pertinent studies for the physician.
Prepare for injection and aspiration procedures.
Dispose of biohazardous waste in accordance with OSHA regulations.
Replace sharps containers when full.
Bring patients back to see the physician efficiently and timely.
Assist patients with clothing and preparing the body area to be examined.
Empty and restock laundry.
Complete pre-certifications and authorizations for imaging studies and injectable medications.
Submit requests for authorizations to centralized departments as applicable.
Provide follow-up care and instructions to patients at the conclusion of their appointment.
Apply or remove casts/splints.
Make orthotic devices by bending, forming, and shaping materials to prescribed specifications.
Fit, test, and evaluate devices on patients and make adjustments for proper fit, function, and comfort.
Read and respond to email communications within an appropriate timeframe.
Identify the weekly schedule, including schedule changes, published by the manager.
Handle specimens (including urine, blood, drainage from incisions, aspirated fluids, etc.) and label accordingly.
Follow provider instructions to ensure specimens are sent to the appropriate lab for analysis.