Clinical Operations Specialist II

Carrum Health•,

11d•Remote

About The Position

The Clinical Operations Specialist 2 is an essential driver of our daily clinical delivery. In this "Developing" stage of our career ladder, you handle a variety of factors to resolve problems of moderate scope. You are moving beyond strictly following a manual; instead, you exercise judgment within defined clinical procedures and practices to determine the most appropriate action for our patients. You are responsible for managing your own workflow efficiently, anticipating potential clinical delays, and proactively adjusting priorities to stay on track. You act as a bridge between internal teams and external providers, building productive relationships that ensure seamless care delivery. You operate under firm direction but take ownership of your daily execution and the quality of the clinical data you manage.

Requirements

Typically bring 2+ years of experience in clinical operations, nursing support, case management, or healthcare administration.
Anticipate patient and team needs and take initiative to support them. Use empathy to guide your tone, timing, and operational decisions.
Flex your approach when new clinical challenges arise. Recover quickly and support your team when things feel "messy" or unclear.
Treat every patient and teammate with patience and respect, centering the "human side" of healthcare in your daily work.
Ensure diverse voices are heard and credited, and actively check for bias in your actions and decisions to ensure equitable patient care.
Have a knack for troubleshooting, synthesizing imperfect information into actionable insight, and creatively solving problems.
Deep commitment to HIPAA, clinical quality standards, and handling sensitive medical information with the highest integrity.
Receive predetermined work assignments and manage them with a moderate level of control, ensuring every clinical detail is handled with precision.

Nice To Haves

Hold a degree in a clinical field (RN, BSN, etc.) or Healthcare Administration is preferred.

Responsibilities

Optimize Clinical Workflows: Identify inefficiencies in medical record processing and intake protocols. Recommend practical solutions and document process updates to share learnings with the team.
Exercise Clinical Judgment: Apply sound judgment within established procedures to determine the appropriate next steps for patient scenarios that aren't "black and white."
Build Trusting Relationships: Build relationships with peers and external partners, adjusting your communication style to ensure clarity, trust, and alignment.
Support Clinical Compliance: Help document compliance-related tasks and support audits or checklists to ensure Carrum meets all HIPAA and clinical safety standards.
Collaborate for Team Success: Contribute to a positive team dynamic by sharing updates clearly and tailoring information for your specific audience.
Mentor through Feedback: Integrate feedback into your daily habits and take full ownership of your development, sharing your growth and learnings to support your peers.