Clinical Operations Program Manager
About The Position
The Clinical Operations Program Manager in the Department of Obstetrics and Gynecology at the University of Colorado School of Medicine will partner with department leadership to monitor clinical operations across the 7 divisions of Obstetrics and Gynecology. This position is responsible for ensuring efficient clinic flow, high-quality patient care, and spearheading process improvement initiatives related to appointment and surgery scheduling. The Clinical Operations Program Manager works closely with faculty, staff, and administration to align clinical operations with departmental goals and compliance standards.
Requirements
- Bachelor’s degree from an accredited institution and 4-6 years of professional experience in healthcare.
- An advanced degree (Masters or Doctorate) may be substituted for experience on a year for year basis if the degree is in a field of study directly related to the work assignment.
- Applicants must meet minimum qualifications at the time of hire.
- Ability to communicate effectively, both in writing and orally.
- Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
- Outstanding customer service skills.
- Ability to problem solve, troubleshoot, and think critically.
- Detail-oriented and able to manage multiple projects.
Nice To Haves
- Experience with EPIC
- Experience in outpatient and surgery scheduling
- Master’s degree in business or healthcare administration or related field
Responsibilities
- Monitor clinic productivity, including patient visits, surgical scheduling, and operational efficiency
- Ensure compliance with infection control, safety standards, and regulatory requirements
- Oversee patient scheduling processes and optimize appointment utilization
- Organizes and tracks operational processes and data collection.
- Assist in the implementation of policies, procedures, and quality improvement initiatives
- Collaborate with finance and billing teams to support accurate documentation and revenue cycle processes
- Participate in strategic planning related to clinic growth and operational improvement
- Manage and track OR utilization of the department
- Run weekly huddle with division operational teams to maximize template utilization
- Create and maintain operational dashboards
- Minimizing write-offs through creation of strong operational teams
- Performs other related duties, including special projects, as assigned by the Director of Operations.
Benefits
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10%25 of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 15/year
- Tuition Benefit: Employees have access to this benefit on all CU campuses
- ECO Pass: Reduced rate RTD Bus and light rail service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
