Clinical Ophthalmology Manager- Lexington, Stoneham

Mass General Brigham • Lexington, KY

7d • Onsite

About The Position

Under the direction of the Director of Operations and in collaboration with the department's Physician Director, the Clinical Operations Manager oversees the day-to-day operations of the clinic and provides leadership to the clinical staff. This role supports the implementation of departmental strategies, operational initiatives, and hospital-wide programs while ensuring efficient clinic operations, high-quality patient care, regulatory compliance, and an exceptional patient experience.

Requirements

• Bachelor's degree in a related field required. Relevant experience may be considered in place of a degree.
• Certified Ophthalmic Assistant (COA) certification required.
• 5–7 years of management experience in an ophthalmology setting required.
• Strong leadership, coaching, and team development skills.
• Excellent interpersonal and relationship-building abilities.
• Ability to work independently and collaboratively in a fast-paced, high-volume clinical environment.
• Strong verbal and written communication skills.
• Ability to build effective working relationships with patients, clinical staff, physicians, researchers, and regulatory partners.
• Strong analytical, critical thinking, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Knowledge of medical terminology.
• Ability to prioritize multiple responsibilities while maintaining attention to detail.

Responsibilities

• Lead, hire, train, schedule, and support clinical and supervisory staff across clinic locations, partnering closely with department leadership.
• Evaluate staff performance and competencies while promoting ongoing professional development.
• Support the implementation of new workflows, policies, and processes to meet operational and regulatory requirements.
• Identify and implement workflow improvements that enhance efficiency, quality, and patient care.
• Assist with developing, monitoring, and managing departmental operating and capital budgets while supporting responsible financial stewardship.
• Allocate and redeploy staff as needed to meet patient care demands and maintain efficient clinic operations.
• Ensure resources are used effectively to provide an excellent patient experience, including appropriate accommodations for patients with diverse needs.
• Respond to patient questions, concerns, and feedback in a timely, professional, and compassionate manner.
• Monitor quality, service, patient satisfaction, and operational performance metrics, identifying opportunities for continuous improvement.
• Participate in departmental and hospital-wide initiatives that support operational excellence and organizational goals.

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums and bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager