Clinical Operations Manager
About The Position
The Clinical Operations Manager (COM) oversees the Client Experience Environments and Medication Support Services across all Center locations. This role ensures that client interactions—from lobby check‑into treatment‑room readiness—reflect Penny Lane’s philosophy and meet standards set by contracts and the Joint Commission. The COM promotes operational consistency, regulatory compliance, high‑quality client experience, and efficient workflows that support treatment staff and client care. The COM leads office managers and medication support teams, strengthens cross‑departmental collaboration, and supports the integration of PLC programs by aligning roles, responsibilities, and workflows across departments. This position also oversees safety intelligence and incident reporting, ensuring timely follow‑up, trend analysis, and system‑level improvements that reinforce a culture of safety and transparency. By integrating administrative operations, safety practices, and medication workflows, the COM ensures each location delivers a seamless, trauma‑informed, and client‑centered experience. The role serves as a key connector between administrative, clinical, and leadership teams, driving operational excellence and supporting the organization’s mission to provide accessible, high‑quality behavioral health care.
Requirements
- Minimum of a Master’s Degree in the mental health field.
- Licensed for two years as a Ph.D, Psy.D, LMFT, or LCSW.
- Advanced working knowledge of behavioral health related to the psychiatric field, community resource development, family, individual and group therapy and developmental diagnosis.
- Valid California driver’s license.
- Current automobile insurance.
- Have and maintain a clean driving record acceptable to the organization’s insurance company.
- Have immediate access to his or her vehicle during work hours.
Responsibilities
- Oversees the Client Experience Environments and Medication Support Services across all Center locations.
- Ensures client interactions reflect Penny Lane’s philosophy and meet standards set by contracts and the Joint Commission.
- Promotes operational consistency, regulatory compliance, high-quality client experience, and efficient workflows.
- Leads office managers and medication support teams.
- Strengthens cross-departmental collaboration and supports the integration of PLC programs.
- Oversees safety intelligence and incident reporting, ensuring timely follow-up, trend analysis, and system-level improvements.
- Ensures each location delivers a seamless, trauma-informed, and client-centered experience by integrating administrative operations, safety practices, and medication workflows.
- Serves as a key connector between administrative, clinical, and leadership teams.
Benefits
- Competitive salaries
- Medical benefits are effective the first of the month upon hire, not to exceed 31 days.
- Up to 5 days of Paid Time Off to study for their licensure.
- Flexible schedules are available upon successful completion of introductory period.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
