Clinical Operations Director

UnitedHealth Group•Venice, FL

4h•Onsite

About The Position

Optum Behavioral Care Center, part of the Optum family of businesses, is seeking a Clinical Operations Director to join their team in Venice, FL. This role is integral to the vision of making healthcare better for everyone. As a Clinical Director, you will directly manage clinicians, providing clinical oversight, talent development, and clinical performance. Key responsibilities include interviewing and hiring clinicians, fostering a collaborative culture across teams, monitoring the center’s clinical performance, and building strong partnerships across departments to ensure high-quality patient care.

Requirements

Master’s degree in psychology, social work, or a related counseling field
Licensed as a PHD, PsyD, LCSW, LPC, or LCP (independently licensed) in the state of Florida
3+ years of experience leading, managing, and driving change in a highly regulated environment
Experience managing teams and prioritizing competing priorities to ensure quality, on-time delivery, and appropriate team focus
Proven ability to oversee and coordinate multiple clinical locations
Driver’s License and access to reliable transportation

Nice To Haves

Experience working with computers for professional communication and medical documentation (Excel, Outlook, Athena RMS or other EHRs)
Proven ability to work both independently and collaboratively with equal effectiveness

Responsibilities

Directly manage a team of OBC clinicians and ensure clinicians are prepared and supported to provide care to those we serve
Provide clinician development with clinical oversight, professional development, training, and address performance management needs with timely feedback
Set and communicate clear expectations for clinical quality, evidence-based treatment, documentation, and HIPAA compliance
Promote a clinical quality and safety culture, adherence to OBC and Optum policies, utilizing evidence-based protocols and industry best practices
Ensure daily, weekly, and monthly metrics are met (e.g., completion of notes, schedule availability, appointment volume)
Maximize clinical operational performance across key performance indicators in partnership with the Executive Director; facilitate remediation plans if targets are missed
Foster a collaborative culture and team camaraderie with regular team meetings, check-ins, and 1:1s
Carry a clinical caseload of at least 10–50%25 in alignment with compensation arrangement