Clinical Operations Consultant

Qventus•Mountain View, CA

4d•$100,000 - $165,000

About The Position

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1 Qventus is looking for an energetic, personable and quick-learning Clinical Operations Consultant to assist us in working with hospital clients to deploy our solutions, expand existing use cases, and drive client outcomes by leveraging the Qventus platform. The role requires someone who is passionate about making healthcare operations more efficient, and is technically-minded.

Requirements

A healthcare professional license with 5+ years of hospital clinical or operations experience and 2+ years in a process improvement consulting/project management/clinical informatics role with demonstrated knowledge of common hospital workflows.
Experience in understanding clinical requirements, departmental workflows and the ability to creatively identify and design solutions that reflect user needs, integrate technology meaningfully within end-user workflows and position care teams to drive desired outcomes.
A track record of leading clinical teams in process improvement and redesign projects.
Experience using healthcare technology platforms such as EHRs, care management systems, or analytics tools.
Strong interpersonal, communication (verbal + written), project management and client service skills with the political savvy to engage with client C-suite executives.
Ability to translate clinical workflows into technical requirements.
Comfortable with online & remote schedules
Ability to travel up to 40%

Nice To Haves

Experience in health tech startup environment
A clinical background in care coordination, discharge planning or nursing leadership
Creative problem-solver, willing to be a trailblazer.
Ready to ‘step outside’ their role to help teammates.
Highly dependable and detail-oriented.
Excellent listener and able to align with our core values of plan, do, learn, improve; help others succeed; simplicity; accountability and ownership; customer empathy; and honesty delivered respectfully.

Responsibilities

Customer Engagement Deliver training, workflow support, and best-practice recommendations.
Act as a trusted advisor to clinical leaders, care managers, physicians, and operational teams.
Support change management initiatives by helping customers adapt workflows and processes.
Assess the operating environment, identify critical success factors and risks that may affect the success of a deployment and client outcomes.
Monitor adoption, identify gaps, and recommend optimization strategies from a value framework.
Clinical Workflow & Solution Design Translate clinical operations workflow requirements into solution configurations.
Advise and assist hospital users on how to best integrate Qventus product features into these processes.
Lead clinical discovery sessions to capture requirements and align platform capabilities with clinical objectives.
Understands the clinical operating environment and workflow needs, leads clients to adopt effective patient flow and discharge planning processes.
Collaborate with product, engineering, and implementation teams to ensure successful delivery and adoption.
Collaboration & Cross-Functional Support Collaborate with Product and Engineering teams to advise on roadmap items based on clinical trends and customer needs.
Work with Marketing to develop clinically accurate messaging, case studies, and demo scripts.
Influence product enhancement & developments Data Interpretation & Performance Improvement Review program performance data to identify trends, gaps, and opportunities for improvement.
Partner with customers to create performance improvement plans and measure outcomes.
Thought Leadership & Market Expertise Stay up-to-date on clinical standards, regulatory changes, and value-based care models.
Represent the company at conferences, webinars, and industry events as a clinical voice as needed.
Bring insights from the market back into product positioning and competitive analysis.
Think creatively about new use cases for the product and work with the product, data science and engineering teams to scope, develop and implement new solutions, use cases and applications for the Qventus platform.