Operations Consultant

Next Level Exchange • Des Moines, IA

3d

About The Position

We’re hiring an Operations Consultant to serve as a trusted execution partner to leadership and the operational backbone of our office. This role is built for someone who thrives at the intersection of clarity, ownership, and follow-through—a professional who understands that great execution begins before work starts, not after problems appear.
This is not a traditional administrative or support role—but it does include meaningful administrative work. The difference is ownership. You’ll wear many hats, handle critical details others overlook, and take pride in doing essential work exceptionally well because it keeps the business running.
Some days you’ll streamline workflows and improve systems. Other days you’ll manage schedules, clean up data, document processes, coordinate logistics, or drive follow-ups. You’ll view none of this as “busywork,” but as the foundation that enables everything else to function.
Just as importantly, you’ll act as an internal consultant, helping leadership define goals, success criteria, and constraints before projects begin—ensuring work is set up to succeed from the start.

Requirements

• Enjoy wearing many hats, including administrative ones
• Naturally define goals and success criteria before starting
• Push for clarity and aren’t afraid to challenge vague direction
• Take pride in ownership, execution, and follow-through
• Love mastering systems and becoming the internal expert
• Are curious about AI and motivated to apply it practically
• Measure success by outcomes, not activity

Responsibilities

• Own Core Systems
• Serve as internal super-user and owner of CRM/ATS and related tools
• Maintain data accuracy, workflow consistency, and reporting integrity
• Drive system adoption and become the go-to internal expert
• Drive Execution & Follow-Through
• Own action items from leadership and strategic meetings
• Track progress, close loops, and ensure outcomes—not just reminders
• Turn decisions into execution
• Manage Office & Operations Logistics
• Coordinate schedules, meetings, and internal logistics
• Support planning efforts including events, travel, and team coordination
• Lead Onboarding & Candidate Experience
• Manage onboarding logistics, access, scheduling, and setup
• Own critical onboarding and candidate experience details
• Improve Processes & Documentation
• Identify friction points and inefficiencies
• Build clean workflows, SOPs, templates, and internal resources
• Improve consistency, structure, and operational clarity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed