Clinical Operation Resource Lead

CBI Home Health•Ottawa, ON

13d•Onsite

About The Position

The Clinical Operations Resource Lead plays a crucial role in ensuring operational excellence by acting as a key clinical resource and providing exceptional internal customer service to front-line team members. This position involves maintaining clear and consistent communication with funders, ensuring all client updates and relevant information are accurately documented and reported in line with organizational and funder requirements. The Clinical Operations Resource Lead is responsible for supporting the front-line team, facilitating effective communication, and upholding the highest standards of service delivery. CBI Home Health is looking to hire full time Clinical Operation Resource Lead in Ottawa.

Requirements

Active registration with the College of Nurses of Ontario in good standing
A clear criminal record check with vulnerable sector screening results in the past 12 months
A valid driver's license (G2/G) and vehicle insurance are required
Must be able to travel to Peterborough and Kingston as needed to support program delivery and stakeholder engagement.
Strong interpersonal and relationship building skills
Results-oriented with ability to think critically and problem-solve
Attention to detail
Excellent verbal and written communication skills
Excellent time management and organizational skills
Excellent listening and observational skills
Strong computer literacy with various applications and programs
Strong customer service skills

Nice To Haves

Home Care Experience is considered an asset

Responsibilities

Act as the primary clinical resource for the frontline team members, providing guidance, support, and expertise to ensure high-quality care and service delivery.
Foster a culture of excellent internal customer service by actively supporting and assisting front-line team members, addressing their needs, and resolving any issues promptly.
Maintain communication with funders, ensuring all client changes and relevant information are accurately reported promptly as per funder guidelines.
Ensure any client updates, interactions, and communication are thoroughly documented and comply with both organizational and funder guidelines.
Collaborate with supervisors, managers and other team members to ensure seamless operations and consistent delivery of high quality services.
Actively participate in initiatives aimed at improving service delivery, client outcomes, and overall operational efficiency within the organization.
Complete tasks and follow appropriate processes as needed to ensure operational efficiency (e.g. responding to scheduling concerns, funder requests, etc.).
Identify opportunities to improve service and/or service delivery, engaging appropriate team members to drive effective and efficient change as required.
Ensure client experience is satisfactory and ensure client is provided with all required information relevant to their care.
Support with conducting direct care provider interviews (if applicable and as required).
Ensure all reporting (internal and external) meets or exceeds all standards and expectations of CBI Home Health, stakeholders, and the associated regulatory body (if applicable).
Ensure appropriate documentation is completed accurately and on time including client charting as per associated regulatory body and funder agreements.
Communicate and document effectively, consistently, and in a timely manner (aligned with appropriate consent) with clients, families, and stakeholders (such as funders, other care providers).
Actively identify risk and work with all stakeholders to mitigate and/or manage risk with particular attention to missed visits and clinical care (if applicable and as required).
Ensure a timely and comprehensive response to Incident Reporting (IR), and investigation, in partnership with Care Supervisors, to address funder Client and Staff Safety Incidents and Client Complaints.
Ensure timely and comprehensive response, follow up, and investigation, in partnership with Care Supervisors, to any disability management cases (WCB).
Participate in chart audits to improve quality (if applicable and as required).
Ensure the execution of policies/procedures reflect CBI Home Health best practices.
Work in accordance with company health and safety guidelines and procedures; actively participate in safety initiatives, and promptly report any hazards or concerns.
Ensure proper use of routine practices and use of personal protective equipment as required.
Respect privacy and confidentiality of clients/caregivers/families and the health care team. Obtain verbal, or when required, signed consent to treat and ensure ongoing consent.

Benefits

Weekend premiums
travel pay and/or mileage reimbursement
Full-time with flexible scheduling options.
Reward and recognition programs
earned-wage access through our partnership with ZayZoon
Comprehensive benefits package
Group RRSP
extended medical and dental coverage
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee and Family Assistance Program
Paid orientation
training and development with opportunities to grow your career
Group RRSP and Retirement Savings Program for Home Health Ontario employees