Clinical Office Manager - Bilingual (English/Spanish)

Betterhealthgroup•Winter Park, FL

1d•$55,000 - $65,000•Onsite

About The Position

The Office Manager is an operational and clinical role responsible for providing 5 Star Service in assisting physicians with daily office operations and the treatment of geriatric patients. The incumbent will report to the Regional Manager and manage a care team of 3-7 members. The role focuses on overseeing clinic performance, managing staff, ensuring quality patient care, and maintaining efficient office operations.

Requirements

At least 4 - 5 years of Medical Assisting experience, preferred.
Minimum of 1 year of leadership experience.
CPR Certified preferred.
Commitment to patient care and confidentiality.
Strong oral and written communication skills.
Ability to accurately read and write medical terminology.
Knowledge of medical coding.
Knowledge of HIPAA.
Knowledge and understanding of OSHA and Biohazard guidelines.
Basic computer skills, including familiarity with electronic medical records.
Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration.

Nice To Haves

Bachelor's Degree in healthcare administration or related field preferred.
Medical Assistant Certified, preferred.
Prior medical assisting experience strongly preferred.
Has clinical working knowledge and the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures.

Responsibilities

Oversee, monitor, and improve clinic performance and key performance indicators.
Manage a team of clinic staff, including coordinating payroll, PTO, hour management, and performance.
Communicate with providers to ensure patient quality of care.
Assist with scheduling, administrative, and clinical duties for providers.
Lead daily clinic huddles and assign proactive outreach call efforts.
Manage office operations and performance for efficient, accurate, and patient-focused front-office and back-office teams.
Provide extraordinary customer service to all internal and external customers.
Ensure new team members are onboarded and receive proper training.
Ensure the accuracy of all incoming and outgoing information.
Inform management about current office trends, recommend new policies, or facilitate improvements.
Participate in required team meetings and communicate updates and changes.
Ensure team calendar, spreadsheets, and whiteboards are current and accurate.
Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships.
Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and report any suspected breaches or compliance issues.
Additional duties as assigned.