Medical Staff Lead

Surgery Partners, Inc•Franklin, WI

3d•Onsite

About The Position

The Medical Staff Lead will work closely with the other members of the team to ensure exceptional clinic operations through effective and efficient patient and employee care. This individual is a culture leader that takes pride in creating a culture of excellence that drives the willingness of all our team members to take individual ownership of problems and opportunities. The Medical Staff Lead will be responsible for our Innovative Pain Care clinic(s), underneath an assigned Clinical Site Supervisor. This lead is responsible for general site operations and responding to customer complaints about the clinic(s). This position has the authority to oversee clinic personnel and provide directions for staff members.

Requirements

2+ years of customer service experience
Able to read, write and communicate in English
Have cognitive skills for math, decision making and excellent communication skills

Nice To Haves

2+ years of health care experience preferred
Bachelor’s Degree preferred

Responsibilities

Be first point of contact for all clinical staff under their purview
Be part of various staff employee relations process with the division HR team
Work with divisional HR to facilitate HR initiatives at the clinic(s) under position purview
Handle patient complaints in relation to the staff and the clinic(s)
Mentoring staff on HR topics as well as customer service and clinical care topics
Applies excellent customer service standards for all interactions with facilities providing data to OIW
Maintains patient confidentiality according to HIPAA guidelines
Follow all HIPAA & OSHA standards
Other tasks as required by provider
Other tasks and responsibilities as assigned