Clinical Office Lead CMA - Urgent Care (Days)

Tanner Health•Carrollton, GA

74d•Onsite

About The Position

The Back Office Team Lead is responsible for rendering clinical care within the medical practice in support of and as directed by the physician. This role also has general responsibilities to assist in the day-to-day operation of the office to ensure quality patient care. Clinical care will include patient assessment, planning, intervention, and evaluation.

Requirements

High School Diploma or GED
Three years of related experience.
Requires working knowledge of specialized practices, equipment, and procedures.
Certified Medical Assistant
Healthcare Provider (CPR)
Ability to organize, analyze, and prioritize work load.
Ability to work closely and provide effective team building leadership.
Demonstrated ability in problem identification, analysis, and resolution.
Must be capable of dealing tactfully and effectively with patients, family members, other employees, and physicians.
Must be certified as a Medical Assistant by the AAMA or a Registered Medical Assistant by the AMT. We will accept certification from NCCT and NHA plus 3 years of experience. MA or nursing school may be used as part of the experience required.
Must possess the cognitive ability to understand patients' medical records, physician's orders, and medical orders to be communicated to patient, hospital, and or other physician.
Must possess the sense of discipline to work in accordance with accepted clinical standards.
Neat, pleasant demeanor with the ability to communicate with a variety of people of different backgrounds.

Nice To Haves

Knowledge of Word processing and Excel spreadsheets preferred.
Prior experience of performing x-rays and EKG preferred.

Responsibilities

Conducts monthly meetings with clinical staff to update on changes and provide educational material.
Maintains and updates the level of skill for pertinent medical assistant duties, participates in continuing education, and participates in the development of new programs (e.g., Process Improvement, Quality Initiatives).
Demonstrates competency in patient care, maintains patient's safe passage in and out of the clinic and ancillary services, greets, assesses, and interviews patients, reviews present medications, allergy history, chief complaint, and performs brief interrogation of complaint.
Updates medication list and current problem list, obtains past medical and surgical history, family history, social history, and vital signs, anticipates needs of patients and the provider.
Prepares and assists patients for examination, treatment, or procedure by medical staff, monitors patients during examination or procedure, administers injections, performs phlebotomy and/or lab testing, wound care, suture removal, etc., as directed by provider.
Supplies patients with medication samples as instructed by provider, obtains referrals and pre-certifications as necessary, acts as a liaison between provider and patient, explains medications, side effects, treatments, diets, diseases, and disease processes.
Communicates with patients over the telephone, provides test results, answers questions, and responds to messages in a timely manner, providing clear documentation of this communication in the patient's record, and maintains patient confidentiality.
Provides comprehensive analysis and feedback to Administration regarding issues that impact vaccine for children (VFC), CLIA, proficiency testing, supply ordering, and monitoring.
Works well with others and functions as a team player, offers ideas and solutions for issues that affect the team and work area, stocks and orders supplies as needed, maintains patient care areas, and participates in the training and skills development of new medical assistants.
Analyzes work on hand on a daily basis and determines how to allocate labor to achieve the greatest benefit, and determines when overtime work is needed and gets approval from the director.
Participates in patient satisfaction initiatives, demonstrates excellent customer service skills, communicates effectively with patients and management regarding service recovery opportunities, and works together with other team members to achieve Office and System customer service goals.
Prepares monthly reports to include status of VFC ordering, private pay vaccine par levels, and all clinical competency updates.
Maintains working knowledge of medical equipment and removes faulty equipment from use as necessary, and participates in safety programs.
Works with others in the department to solve problems and make process improvements.
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles).
Performs tasks directly working with Patients less than 12 months of age.