Clinical Office Coordinator

COLORADO HEALTH NETWORK INC • Denver, CO

6d • $24 - $27 • Onsite

About The Position

At Colorado Health Network (CHN), we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality, creativity, and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences, including those directly related to this position. At CHN, we are committed to providing a supportive, inclusive, and dynamic work environment where all employees can grow and thrive. Our commitment to diversity extends to all aspects of our work, and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique. Are you looking to join a team that empowers individuals and creates lasting change in the community? Do you thrive in an environment that values service, innovation, wellness, and integrity? If so, we would love to hear from you!

Requirements

• Medical and or Dental front office experience preferred.
• Must be willing to understand and practice the organization’s mission, vision and core values.
• Experience working in a clinical setting preferred.
• High School diploma or higher degree required.
• Dental or Medical Assistant certificate preferred or an equivalent combination of education and experience.
• Bilingual(Spanish) Prefferred.
• Experience using electronic health records and general billing knowledge required.
• Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel, Access, SharePoint and the internet.
• Basic knowledge of HIV, STIs, PrEP and other prevention methods.
• Ability to successfully resolve difficult conversations and/or situations.
• Cultural Competency/Sensitivity.
• Excellent communication, client relations and management skills.
• Highly organized and detail oriented.
• Ability to comprehend established office routines and policies.
• Ability to keep financial records and perform mathematical tasks.
• This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement, professional integrity and research ethics and cultural competency.
• Must demonstrate accuracy, efficiency and excellent organizational skills.
• Must demonstrate effectiveness in the following areas: task management; teamwork; time management; and communication with teams, managers, clients, and company consultants.

Nice To Haves

• Bilingual Preferred

Responsibilities

• Demonstrates a high level of understanding of HIPAA, PHI and OSHA regulations
• Answers and returns all calls in a timely manner; assesses callers' needs and directs to appropriate personnel when required
• Schedules patient appointments in a productive and efficient manner
• Confirms appointments 24 hours in advance
• Schedules patient translation services as needed
• Promptly and accurately updates electronic health records (EHR), including financial and demographic information
• Responds to clinical triage calls
• Promptly coordinates scheduling of new patient referrals, gathers necessary information, and schedules appointment accordingly
• Create new patient packets
• Accurately collects co-pays, deductibles and other out of pocket expenses at time of visit
• Follows up with patients to reschedule any missed appointments
• Manages prior authorizations from insurance companies
• Maintain inventory and submit front office supply orders as requested
• Helps oversee maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of clinical areas
• Works closely and communicates consistently with internal and external staff to ensure continuity of care
• Helps schedule and coordinate office meetings with vendors and referring partners
• Efficiently handles multiple clerical/administrative tasks in a fast paced environment and is able to learn new skills quickly
• Covers for and supports other front office operations as requested
• Prepares and or copies correspondence, memos, forms and other medical information as requested by clinical staff
• Helps keep and maintain waiting room neat and tidy at all times
• Must be available to work evenings and weekends
• Participates and attends staff, department, team and community meetings as needed
• This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Benefits

• Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)
• Employee only share of health insurance premium is 100% paid for by CHN
• Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
• 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Tuition reimbursement and access to ongoing learning opportunities
• Flexible Spending Accounts (FSA), Health Spending Account (HSA), Voluntary, EAP
• STD, LTD and Basic Life 100% paid for by CHN.
• Eligible for Federal Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED