Clinical Office Assistant
About The Position
This is a full-time position with Advocate Health, a large integrated health system. The Clinical Office Assistant will work in the Outpatient Rehabilitation department at the AMC Manitowoc County location. The clinic is open Monday-Friday, with working hours typically until close 2-4 days a week. The role involves greeting patients, managing appointments, handling phone calls, maintaining medical records, and assisting with administrative tasks. Training is included, and experience with healthcare is preferred but not required. The position offers a supportive team environment focused on providing a high-quality patient experience.
Requirements
- High School Graduate.
- Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
- Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
- Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
- Strong organizational skills and attention to detail.
- Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
- Ability to operate standard office equipment.
- Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
- Must be able to occasionally lift items weighing up to 20 lbs.
- Must have functional speech, vision, and hearing.
Nice To Haves
- Experience with health care preferred but not required.
Responsibilities
- Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
- Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
- Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
- Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
- Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
- Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
- Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
- Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
- May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
