Clinical Office Assistant - Medical Oncology Clinic

St. Elizabeth Healthcare•Edgewood, KY

1d•Onsite

About The Position

St. Elizabeth Healthcare is hiring a Clinical Office Assistant for our Medical Oncology Clinic. This position provides customer-focused service and support to patient flow in a unit based setting. The Clinical Office Assistant is responsible for a variety of duties based on the operations of the department, including patient registration, scheduling, billing, assisting with pre-certification, medical records management, data entry, and answering phones. The role also involves routine problem resolution, patient flow coordination, and ensuring compliance with HIPAA laws. A key aspect of this role is demonstrating respect, dignity, kindness, and empathy in all patient and colleague interactions.

Requirements

High school graduate or GED
Medical terminology
Computer fluency/literacy
Communication skills (verbal and written)
Maintain patient confidentiality
Organization and prioritization skills
1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions.

Responsibilities

Patient registration
Patient scheduling
Patient billing
Assisting with pre-certification if applicable (collect insurance information; receipt of co-pays or bill payments)
Medical records retrieval, release, or collection
Data entry
Answering phones
Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed.
Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPAA laws.
Demonstrates respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.