Clinical Office Assistant (On-Call)

La Clinica de La Raza•Union City, CA

3d•Onsite

About The Position

La Clínica de La Raza is a community-based health center dedicated to providing culturally appropriate, high-quality, and accessible healthcare to diverse communities in the San Francisco Bay Area. With over 40 years of advocacy, we have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa, and Solano counties. We are seeking Clinical Office Assistants who are inspired to deliver a great patient experience and play an important role in patient-centered care. As the first point of contact, you will be challenged to be an efficient task-master while providing a human touch and an excellent overall patient experience. This role requires someone who enjoys interacting with diverse backgrounds, thrives in a fast-paced clinic environment, and remains calm under pressure. You should be responsible, reliable, capable of problem-solving, and friendly while supporting care team members.

Requirements

Knowledge of basic medical/dental terminology and office procedures and processes.
Effective approaches to customer service delivery.
Knowledge of modern medical office and computer systems and applications, especially MS Word, Outlook.
Demonstrated good judgment in identifying effective solutions or approaches to customer service related problems.
Ability to maintain strict confidentiality regarding patient information.
Clear and effective written and verbal communication skills in English.
Ability to follow oral and written instructions.
Ability to perform arithmetic calculations.
Minimum typing speed of 25-30 wpm.
Self-motivated and able to work independently as well as collectively to complete daily tasks.
Ability to perform detailed administrative work methodically with speed and accuracy.
Demonstrate flexibility and ability to accept changes gracefully.
Ability to work professionally and collaboratively in a team environment.
Ability to work across cultures and demonstrate support of diversity, equity, and inclusion.
High school diploma/equivalent.
1-2 years of experience in a clinical or similar professional office setting.
Meet all health clearances required for healthcare settings.

Nice To Haves

Knowledge of Electronic Health Records and Electronic Practice Management systems preferred.
Bilingual in English and Spanish preferred (or Specify Language).
Medical Office Assistant Certification preferred.
Ability to participate with other staff in Saturday and evening rotation.

Responsibilities

Greet visitors, ascertain purpose of visit, and register patients in the appropriate electronic system.
Determine source of payment by verifying program eligibility in government or insurance plans.
Collect payment for services rendered, operate cash register, and maintain an accurate till.
Hear and resolve patient complaints or escalate appropriately.
Participate in problem-solving to assure targets for revenue and customer satisfaction are met.
Answer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or department.
Schedule, confirm, and process appointments.
Perform general office duties such as sorting mail, filing, and photocopying.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Retrieve and enter data into medical records system.
Assist patients in completing forms.
Operate standard office equipment including computer, calculator, fax, and copy machines.
Screen and monitor requests, completing or routing as assigned.
Inventory stock, order, and verify receipt of medical, lab, or office supplies or equipment.
Perform record keeping duties as required.
Contribute to a welcoming clinical space and healthy work environment through proactive relationship building, direct communication, and practicing sound judgment.
Communicate and work effectively with all members of the care team to best serve patients.
Participate fully in huddles, staff meetings, team building activities, and assigned development opportunities.
Adhere to La Clínica’s ethical and professional standards, including policies and procedures.
Complete required trainings and policy acknowledgements in timeframes granted.
Perform other related duties as required.