Clinical Office Administrator – Pediatric Therapy

Soar365•Richmond, VA

4d•Onsite

About The Position

SOAR365 is seeking a full-time or part-time Clinical Office Administrator to serve as a vital member of our Pediatric Therapy team. In this role, you will provide essential administrative and customer service support that helps ensure children receive timely, effective therapy services. From maintaining client records and coordinating documentation to assisting families, therapists, physicians, and community partners, you will play a key role in creating a seamless experience for those we serve. This position is ideal for an organized, detail-oriented professional who enjoys working in a mission-driven environment and making a meaningful difference behind the scenes. For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we are proud to help people of all abilities thrive. We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.

Requirements

High School diploma or GED required; related education preferred.
Experience in healthcare, therapy, pediatric, or clinical office settings preferred.
Strong written and verbal communication skills.
Excellent customer service and organizational abilities.
Proficiency with Microsoft Office and standard office equipment.
Knowledge of Early Intervention Services, infant/toddler development, or Part C programming preferred.

Responsibilities

Maintain client electronic health records, including opening and closing charts.
Collect and manage medical, developmental, social history, and plan of care documentation.
Obtain and track consent forms, physician orders, certifications, and other clinical documentation.
Verify insurance eligibility and authorizations.
Provide exceptional customer service to families, therapists, and stakeholders.
Upload and maintain documentation in TRAC-IT and other required systems.
Support office operations including scanning, filing, mailing, faxing, and record management.
Maintain compliance with HIPAA and SOAR365 policies.
Participate in training, meetings, and team initiatives.