Part-Time Clinical Nurse Liaison (Hybrid, Saint John, NB)

Sentrex Health Solutions • Saint John, NB

1d • Hybrid

About The Position

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

The Clinical Liaison Nurse is responsible for managing patient care, will act as a primary point of contact to their assigned health care providers (HCP) and ensures patients are provided easy access to their prescribed therapy. In addition, this role involves direct interactions with patients, insurance companies, pharmacies, physicians, and other health care professionals (HCPs) in a multi-disciplinary environment.

The ideal candidate is one who is passionate about patient care and is someone who wants to build out processes that help improve efficiencies. The candidate will embrace curiosity and be bold in building best practices that will create significant change in the way patients receive care.

Requirements

• Minimum 2-4 years of clinical experience (preferred)
• Passionate at supporting patient care and removing barriers to care
• Licensed RPN or RN
• Must hold a valid and unrestricted driver’s license
• Able to confidently deliver education including but not limited to patient self-injection education
• Confident and experienced with using MS Office suite: Excel, Outlook, and Word
• Ability to work autonomously with little supervision, as part of a larger remote team
• Ability to travel within a set geographical boundary
• Strong analytical and mathematical skills
• Effective interpersonal skills
• Strong organizational skills and attention to detail
• Ability to meet deadlines and be flexible with patient and HCP requirements
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Ability to communicate effectively both verbally and in writing
• Adhere to Sentrex policies and procedures.

Nice To Haves

• Bilingual English and French an asset but not required
• Experience in Patient Support Programs is a strong asset
• Understanding of the pharmaceutical industry an asset

Responsibilities

• Perform HCP and patient registration activities, according to protocols and applicable departmental procedures.
• Provide virtual medical support to patients and HCPs, including but not limited to education on specific diseases, therapies, and disease management.
• Prepare for and attend extensive, specialized training sessions for specific therapies.
• Virtual support (including adherence support both inbound and outbound as needed).
• Review patient files prior to treatment to capture medical history.
• Document and maintain patient records to ensure treatment history is adequately captured.
• Maintains confidentiality of patient and corporate information and discusses same only with appropriate personnel.
• Liaise with physicians’ offices, pharmacies, services providers, and other parties to provide comprehensive and coordinated service to patients and HCPs.
• Participates in ongoing internal and/or external continuing education activities.
• Monitors patients post injection, and documents on all activities completed.
• Hosts patient education based on specific patient needs, individually or in group settings.
• Responsible for scheduling appointments.
• Participates in telephone consultations and virtual meetings/training sessions as required.
• Adhere to professional nursing standards at all times.
• Work collaboratively within multidisciplinary health care team providing oversight.
• Proactively offer support and advocacy to patients and HCP which includes but not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
• Provide ongoing support on disease state or product related questions.
• Read and review all Canadian product monographs to ensure a comprehensive understanding of each product being administered.
• Report and document Adverse Events as per training per Pharmacovigilance requirements.
• Adhere to Sentrex policies and procedures.
• Assist in the development and adherence to forms, policies, and work instructions, to ensure the safe handling, preparation, and administration of product.
• Follow and abide by all provincial College of Nurses guidelines while providing patient care.
• Additional duties as assigned by the manager.

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed