Clinical Nurse Liaison

Lower Cape Fear LifeCare•Wilmington, NC

5d•Hybrid

About The Position

As a Clinical Nurse Liaison, you will provide quality care to patients from diverse socioeconomic and cultural backgrounds. You will develop relationships with referral sources such as specific providers, hospitals, long-term care facilities, or doctor's offices to enhance the admission process and provide community support. This role requires familiarity with marketing and strategic goals, confidence and knowledge about the services offered by Lower Cape Fear LifeCare, excellent customer service skills for service recovery, and the ability to manage multiple tasks simultaneously. You will also advise on hospice eligibility and appropriate care settings. Public speaking is vital for conducting educational in-services with medical staff or community groups on various hospice-related topics. While not providing direct patient care, you will work one-on-one with patients and families as a consultant, educating them on signs and symptoms, common medications, and end-of-life expectations. You will collaborate and coordinate with external medical staff and referral sources to determine patient eligibility for hospice, palliative care, or the Memory Partners program. If patients meet admissions criteria, you will coordinate their transition of care into inpatient hospice care centers, in-hospital hospice, or outpatient case managers for home hospice care or facility settings. This transition involves obtaining consent, working with physicians and case managers on discharge planning, coordinating with outside vendors, completing documentation, and working with LCFL staff to initiate the admissions process and order necessary supplies.

Requirements

Graduate of an accredited school of nursing, either through an AD, Diploma or BSN program.
Current license to practice professional nursing in the State of North Carolina or South Carolina depending on position location.
Two years experience.
Ability to speak clearly to communicate with patients, families, physicians, and staff.
Good command of the English language.
Ability to develop positive interaction with patients, families, physicians and staff and other health professionals to effectively communicate and educate about hospice services and end-of-life care.
Strong verbal and written communication skills.
Highly self-motivated and self-disciplined.
Flexible.
Ability to move freely.
Ability to work long hours and manage stressful situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Requires higher level of mental faculties accompanied by short and long-term memory.
Touch, sight, hearing, ability to organize thoughts, facts, and ideas.
Ability to translate the written word.
May be exposure to blood and body fluids, infectious diseases, needle puncture wounds.
May encounter patients and other situations which present a potential threat to personal safety.
Flexibility with schedule required.
Weekends, holidays, evening, and early morning hours will be required from time to time.
Will be required to drive.
Must have reliable transportation.
Will be subject to the Safe Driver Policy.

Nice To Haves

Degree in business, marketing, or related field preferred.
Prefer hospice or home care experience.
Prefer experience in marketing, public affairs, community relations or hospital liaison nurse.
Computer experience helpful.

Responsibilities

Provide quality care to patients from diverse socioeconomic and cultural backgrounds.
Develop relationships with referral sources like specific providers, hospitals, long term care facilities, or doctor offices to enhance the admission process and provide community support.
Manage multiple tasks simultaneously and quickly pivot from one task to another as needed.
Understand hospice eligibility and advise on the most appropriate care settings.
Conduct educational in-services with medical staff or community groups on topics such as Hospice 101 – Eligibility and Philosophy, End-of-Life and Symptom Management, Specific Disease States, and Medication usage in Hospice.
Work one on one with patients and their families to act as a consultant and providing education on identifying signs and symptoms, common medications used in hospice care, and what to expect at end-of-life.
Collaborate and coordinate with external medical staff and referral sources to determine patient eligibility for hospice, palliative care, or our Memory Partners program.
Coordinate transition of care into inpatient hospice care centers, in-hospital hospice, or outpatient case managers to receive hospice care at home or hospice services in a facility setting.
Obtain consent to treat from the patient or primary caregiver.
Work with physicians and case managers on discharge planning.
Coordinate with outside vendors, like transport companies, to organize patient pick up and arrival times.
Complete documentation for new referrals and follow-ups after each visit.
Work with LCFL staff to start the admissions process and order DME and other supplies.