Clinical Nurse II - Engagement Center
About The Position
We are seeking a CLINICAL NURSE II at the Duke Health Engagement Center to be an integral member of the healthcare team and provide direct and indirect care to patients. In this role, you will provide both direct and indirect patient care through clinical telephone triage, inbasket management, and coordination of prescription medication needs—including refills and prior authorizations. You will be part of a team committed to ensuring that patients receive timely, safe, and compassionate support across the continuum of care. This position will support multiple specialties within the Engagement Center.
Requirements
- Work requires graduation from an accredited BSN or Associate's Degree in Nursing or Nursing Diploma program.
- You have a minimum of 1 year nursing experience in a clinic environment.
- Ability to withstand prolonged standing and walking.
- Ability to use fine motor skills
- Must work as the late person when scheduled or according to business needs.
- Must be present on site for 8 hour shifts during standard business hours occasionally.
- Must have current or compact RN licensure in the state of North Carolina.
- BLS required.
Nice To Haves
- 3+ years of RN experience preferred
Responsibilities
- Conduct clinical telephone triage, utilizing professional nursing judgment to assess patient needs, prioritize care, and support appropriate disposition.
- Plan, provide, and document professional nursing care using the nursing process in alignment with physician orders, policies, and evidence‑based standards.
- Manage and respond to inbasket clinical messages, coordinating follow‑up care and communication with patients and providers.
- Support medication management workflows including refill coordination and prescription prior authorization processing.
- Delegate tasks and oversee the work of licensed and unlicensed team members as appropriate.
- Engage in continuous professional development, maintaining required competencies and seeking opportunities to grow.
- Serve as a preceptor, contributing to the development of peers, students, and new hires.
- Participate in clinical and operational performance improvement initiatives that enhance patient experience, quality, and workflow efficiency.
- Perform related duties essential to the delivery of safe and effective patient care.
Benefits
- Opportunities for growth, mentorship, and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
