Clinical Navigator - Remote Patient Support, License Required, Oncology/Infusion a Plus!

PRO-spectus

3d•$50 - $57•Remote

About The Position

The Clinical Navigator provides individualized clinical education, treatment-support services, and care coordination within the scope of assigned patient-support programs. The role helps patients and caregivers understand prescribed treatment plans, identify potential barriers to treatment initiation and continuation, and develop practical strategies that support informed participation and adherence. The Clinical Navigator conducts structured outreach throughout the patient journey, provides program-approved education, documents patient interactions and outcomes, and coordinates with authorized members of the patient's healthcare and support teams. The Clinical Navigator recognizes and escalates clinical, safety, access, psychosocial, and operational concerns in accordance with established program protocols and collaborates closely with case management and other cross-functional teams. The Clinical Navigator does not diagnose, prescribe, modify treatment plans, provide emergency care, or replace the patient's treating healthcare team.

Requirements

Strong communication, active listening, motivational interviewing, and relationship-building skills.
Excellent documentation, organization, prioritization, time management, and follow-up skills.
Strong critical thinking, problem-solving, analytical, and independent judgment.
Ability to manage multiple active cases, follow standardized protocols, and work independently in a remote environment.
Ability to support patients and caregivers across multiple stages of the treatment journey.
Ability to establish trust through respectful, collaborative, and nonjudgmental communication.
Proficiency with case management or CRM platforms, electronic health records, Microsoft Office, secure messaging, video communication, and related healthcare technology.
Working knowledge of patient privacy, adverse event reporting, product complaint reporting, professional boundaries, and scope-of-practice requirements.
Bachelor's degree in a healthcare-related field preferred, or an equivalent combination of relevant education and clinical experience.
Current, unrestricted professional license or certification applicable to the assigned program (e.g., LPN/LVN, RN, NP, PA, SLP, OT/COTA, PT/PTA, PharmD, Registered Dietitian).
2+ years of relevant experience in direct patient care, patient education, clinical navigation, care coordination, case management, specialty pharmacy, rehabilitation, infusion services, or patient-support programs preferred.

Nice To Haves

Infusion or oncology experience.
Experience providing patient education and support through telephone, video, secure messaging, or other remote channels preferred.

Responsibilities

Conduct structured outreach to patients and caregivers at designated points throughout the treatment journey.
Provide accurate, program-approved education regarding prescribed treatment, preparation, administration logistics, adherence expectations, and available support resources.
Identify patient- and caregiver-reported barriers to treatment initiation, continuation, or adherence and develop practical strategies within program scope.
Identify clinical, educational, logistical, psychosocial, or access-related barriers that may contribute to missed treatment or nonadherence.
Provide support within scope and route issues requiring clinical decision-making, access assistance, or additional services to the appropriate provider or internal team.
Recognize and escalate urgent or potentially serious clinical concerns according to program protocols.
Identify and report adverse events, product complaints, medication errors, missed or delayed treatment, treatment discontinuation, and other reportable information within required timelines.
Escalate questions involving diagnosis, treatment selection, dosing, treatment modification, contraindications, or other clinical decisions to the treating healthcare provider.
Coordinate communication and follow-up across authorized stakeholders in accordance with privacy standards and program workflows.
Accurately document outreach attempts, education provided, patient concerns, milestones, outcomes, escalations, and follow-up activities.
Manage an assigned caseload while meeting established quality and productivity standards.
Maintain current knowledge of assigned products, disease states, treatment journeys, program resources, and approved educational materials.
Communicate recurring patient, access, treatment, and operational trends to leadership and participate in quality improvement activities.