Clinical Navigator FT | Surprise Rehab
About The Position
As a Clinical Navigator at PAM Health, you will be the face of our hospital, meeting patients at their most challenging times. Your role is to share our success and the potential for recovery during their rehabilitation stay, assuring them of the support needed to achieve their goals. This position is crucial in cultivating referral relationships, managing assigned territories, and facilitating the conversion of referrals into admissions. You will work collaboratively with the business development team, admissions staff, nursing, and other internal and external stakeholders. Your feedback and recommendations will be vital for program development and quality improvement initiatives, focusing on customer service, the referral and admission process, and overall patient and referral source satisfaction. Building and maintaining excellent relationships with prospective patients, their families, physicians, nurses, discharge planners, case managers, and payer representatives is a key aspect of this role.
Requirements
- Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
- Must have a minimum of two years’ experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.
Nice To Haves
- Degree in a health-related field from an accredited college or university preferred.
- Prior marketing and/or rehabilitation/LTACH experience preferred.
- Strong experience with community outreach and business development
- Established relationships with Skilled Nursing Facilities (SNFs), Assisted Living Facilities, and other post-acute providers
- Proven ability to generate referrals through face-to-face relationship building
- Strong communication and networking skills
- Self-motivated, independent, and comfortable spending significant time in the field
Responsibilities
- Cultivates referral relationships, manages assigned territory, and completes patient assessments.
- Makes sales contacts as well as analysis of referral and admission data from assigned territory.
- Works collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion.
- Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction.
- Develops and maintains excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.
Benefits
- Medical Benefits: EPO/HDHP/HSA options, including prescription coverage, Rx ’n Go, and Teladoc
- Comprehensive dental and vision benefits
- Employee Assistance Program, including counseling, legal, and financial service
- Flexible spending (FSA) and health savings (HSA) accounts
- Life and Disability insurance benefits
- Education/In-Service Opportunities including continuing education and tuition assistance
- Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options
- Auto, Home, Cell Phone, and Gym Membership discount offerings
- Personal Travel Discounts
- Employee Bonus Referral Program
- 401(k) plans and discretionary employer match
- Generous Paid Benefit Time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
