Clinical Navigator FT | Henderson Rehab

PAM Health•Henderson, NV

About The Position

The Clinical Navigator serves as the face of the hospital, helping prospective patients understand the potential benefits of a rehabilitation stay and the support available to help them reach their goals. The role cultivates referral relationships, manages an assigned territory, completes patient assessments, and contributes to referral conversion and admissions. The position works under the direction of the Director of Business Development and collaborates with the business development team, admissions staff, nursing, and other internal and external partners. It also provides feedback and recommendations to support program development, quality improvement, customer service, the referral and admission process, and patient and referral-source satisfaction.

Requirements

Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
At least two years of experience in the designated field of licensure.

Nice To Haves

A degree in a health-related field from an accredited college or university.
Rehabilitation or LTACH experience.
Marketing experience.

Responsibilities

Cultivate referral relationships and manage an assigned territory.
Complete patient assessments.
Make sales contacts and analyze referral and admission data from the assigned territory.
Collaborate with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
Provide feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process, and patient and referral-source satisfaction.
Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Benefits

Medical benefits with EPO, HDHP, and HSA options, including prescription coverage, Rx ’n Go, and Teladoc.
Comprehensive dental and vision benefits.
Employee Assistance Program, including counseling and legal and financial services.
Flexible spending and health savings accounts.
Life and disability insurance.
Education and in-service opportunities, including continuing education and tuition assistance.
Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options.
Auto, home, cell phone, and gym membership discounts.
Personal travel discounts.
Employee bonus referral program.
401(k) plans with discretionary employer match.
Generous paid benefit time.