About The Position

Cadence is hiring a Clinical Navigator (Licensed Practical Nurse) to provide virtual chronic care support to Medicare patients enrolled in its care programs. Clinical Navigators conduct proactive, patient-centered outreach and follow-through, including structured check-ins, coaching and goal-setting, care coordination, and help addressing barriers such as access to resources, transportation, or medication refills. They document interactions in the Cadence platform and collaborate with the clinical team to escalate concerns and coordinate next steps. The role provides one-on-one education and coaching to patients managing chronic conditions, helps them carry out personalized care plans, assesses health status and readiness to change, and monitors progress through regular check-ins and remote monitoring tools. Care delivery tasks are performed in accordance with Cadence policies and protocols, under appropriate clinical supervision. The position is part-time and remote in the United States. Candidates must work at least three days per week during standard Pacific Time business hours and be available to work Saturdays.

Requirements

  • Active compact multi-state LPN/LVN license in the state where the candidate currently resides.
  • Active California state LVN license.
  • At least 5 years of clinical experience as a Licensed Practical Nurse.
  • Readiness for remote work, including stable high-speed Wi-Fi.
  • Reliable schedule adherence and interpersonal communication skills to build trust with patients over the phone.
  • Ability to work independently in a remote, fast-paced environment with evolving workflows.
  • Comfort navigating and troubleshooting multiple systems simultaneously while keeping patients engaged.
  • Comfort using AI-assisted clinical tools while maintaining clinical judgment as the primary guide for patient decisions.

Nice To Haves

  • Fluency in Spanish.
  • Experience providing patient education and support to individuals managing chronic conditions.
  • Fluency with AI-assisted clinical tools such as Gemini, Open Evidence, or comparable platforms, and ability to discuss credibly with providers and patients where AI supports care delivery and where human judgment remains essential.

Responsibilities

  • Conduct outbound telephone outreach and provide one-on-one coaching and support to patients managing chronic conditions, including type 2 diabetes, hypertension, and cardiovascular disease.
  • Help patients execute personalized care plans and reach goals through education and coaching on behavior modification, nutrition, physical activity, and self-management strategies, using evidence-based techniques such as motivational interviewing and SMART goals.
  • Assess patients' health status, lifestyle behaviors, nutritional habits, and readiness to change.
  • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies.
  • Perform care delivery tasks in accordance with clinical policies and established protocols, under appropriate clinical supervision.
  • Monitor patient progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools.
  • Document patient interactions, outcomes, and follow-up plans in the Cadence platform.
  • Identify barriers to care, including social needs, and connect patients with resources or internal support pathways.
  • Collaborate in real time with clinicians and patient support teams using the Cadence Platform, Google Workspace, and Slack.
  • Provide feedback to improve workflows in a fast-moving, change-oriented environment.

Benefits

  • Competitive pay and equity; the role may also be eligible for incentive compensation.
  • Fully remote work.
  • Medical, dental, and vision coverage.
  • Paid time off.
  • 401(k) plan with matching.
  • Paid parental leave.
  • Home office stipend.
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