Clinical Manager, LTHS

SOUTH MIDDLESEX OPPORTUNITY COUNCIL • Lowell, MA

1d • Hybrid

About The Position

Develop, implement, manage and oversee a uniform model for delivery of coordinated and integrated community services, including outreach and assessment, housing search and stabilization, and ongoing care coordination. Provide clinical, administrative support and oversight to the team of regional supportive housing programs. Manage a team that provides support to individuals with behavioral health and substance use disorders, in need of housing and financial stability. Participate proactively in regional shelter, housing and support services teams.

Requirements

• LMHC, LICSW or RN preferred.
• Prior experience in mental health and substance use treatment with a minimum of 2 years.
• Minimum 2 years supervisory experience, preferably of community health workers or care managers.
• Valid driver’s license, reliable vehicle and evidence of insurability required.
• Dress is business casual.
• Ability to drive a vehicle.
• Ability to ascend and descend stairs.
• Ability to make a comprehensive assessment of client’s needs.
• A successful background check is required.

Responsibilities

• Manage the operational, reporting and day to day activities of a small team comprised of a case manager, an outreach worker, and an administrative assistant.
• Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.
• Provide as needed individual and regular clinical supervision to direct care staff of the program in weekly staff meetings and on an as needed basis.
• Review all client charts at intake, to ensure the proper documentation is completed (proof of homelessness, documentation of disability) and quarterly to review client centered treatment plans and perform evaluations regularly.
• Conduct regular chart review and audits with the program manager.
• Perform intake and assessment as necessary for new referrals.
• Participate in and review case managers and outreach workers weekly case notes fact to face visits and maintain documentation standards.
• Maintain and triage wait list.
• Provide outreach to homeless individuals living outside and in shelters and network with stakeholders in the community.
• Attend level of care meetings with state agency funders, internal triage team and billing department.
• Maintain linkage to SMOC’s single adult continuum referral sources.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Benefits

• All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed