Clinical Manager

Family Health Centers•Asheville, NC

About The Position

Welcome to the Family! The Clinical Manager collaborates closely with Medical Directors to uphold FHCs commitment to delivering red carpet care to every patient. Operating in a fast-paced clinical environment, this leadership role promotes operational efficiency, professional excellence, and strict confidentiality. The Clinical Manager is responsible for overseeing care coordination, managing patient populations, and facilitating clear, consistent communication across all levels of the organization to ensure a unified, patient-focused experience.

Requirements

Licensed Practical Nurse (LPN) or Certified Medical Assistant (CMA) strongly preferred.
Minimum of 3-5 years of experience in fast paced primary care health facility.
Minimum of 1 year of management experience; preferably in a primary care setting.
Previous experience utilizing Microsoft Office Suite and Athena electronic medical records (EMR) system.
Comprehensive knowledge of medical office operations, protocols, and best practices.
Ability to communicate professionally with patients, staff, and providers.
Ability to lead and motivate a team in a fast-paced clinical environment.
Ability to work independently, meet deadlines and manage several tasks simultaneously.
Ability to maintain professional standards and promote a positive image of the practice.
Ability to maintain strict adherence to patient confidentiality and HIPAA compliance.
Working conditions are typical for fast paced primary care clinic environment.
Sitting, standing, walking and occasional lifting of up to 10 pounds.
May be exposed to unpleasant situations such as patient injuries, emergencies and illnesses.
The work schedule may fluctuate according to work demands including evenings and weekends.

Responsibilities

Lead the design and optimization of clinical processes to ensure exceptional patient care.
Train, mentor, and conduct performance evaluations for clinical staff across all three locations.
Ensure accurate and confidential management of patient records in compliance with regulatory standards.
Address patient concerns with empathy and introduce tools to enhance the patient experience.
Communicate process updates to providers and staff.
Collaborate with Human Resources on clinical staffing strategies, including recruitment and onboarding.
Participate in leadership meetings to align clinical operations with practice goals.
Manage inventory and procurement of clinical supplies.
Provide hands-on clinical support as needed.
Identify and report electronic health record (EHR) issues to the Office Supervisor or IT.
Administer specialized clinical programs such as Holter monitoring, VaxCare, and others.
Assist with clinical staff scheduling to ensure adequate coverage and efficiency.
Promote wellness and safety initiatives for a healthy workplace culture.
Perform additional duties as assigned.