Clinical Manager - Pain ASC

Duly Health and Care • Naperville, IL

2d • Onsite

About The Position

The Clinical Manager - Naperville - Pain Ambulatory Surgical Center is a full-time position requiring 40 hours per week, with hours typically Monday-Friday from 8:00 am to 5:00 pm, though flexibility to start earlier or work later may be needed. This role is located at the Rolling Ridge office in Naperville and requires an RN License and relevant experience. The position offers a comprehensive benefits package, including medical, dental, and vision insurance with healthcare navigation assistance, a no-cost mental health benefit, employer-provided life and disability insurance, $5,250 in annual tuition reimbursement, immediate 401(k) matching, 40 hours of paid volunteer time off, and a culture focused on community engagement and social impact. Additionally, eligible non-physician team members can receive up to 12 weeks of parental leave at 100% pay and a financial benefit for adoption and surrogacy.

Requirements

• Graduation from an accredited Registered Nursing program.
• Current CPR certification.
• Current and valid Illinois Nurse License.
• Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
• At least five years of professional nursing experience.
• Demonstrates excellence in customer service and satisfaction levels for internal and external customers by identifying, understanding, and meeting customer requirements.
• Conveys a warm, caring, and approachable demeanor. Displays unconditional respect toward others. Able to sense other feelings and perspectives.
• Develops employees in a positive manner, maintaining and building self-esteem, confidence, and competence, helping employees achieve their maximum potential and contribution.
• Provides appropriate resources, direction, and accountability. Allows employees to identify and resolve work issues through empowerment.
• Provides vision and planning to reach goals. Addresses concerns in a forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
• Understands key stakeholders as demonstrated in managing, promoting, and cultivating relationships. Has a keen understanding of the industry and trends.
• Listens openly and clearly conveys messages and information.
• Writes clearly using appropriate grammar, symbols, and medical terminology. Able to decipher and comprehend documentation of others.
• Works effectively with others to accomplish objectives and goals. Offers assistance to others in need.
• Able to properly perform multiple duties at once.
• Appropriately optimistic and inspiring. Influencing others to act on their own behalf or for the broader good of the group.

Nice To Haves

• Inpatient and outpatient experience helpful.
• Charge nurse, lead nurse, or some other supervisory experience desired.

Responsibilities

• Collaborates with physicians on accomplishing Practice goals, including financial targets, quality, and patient satisfaction. Keeps physicians informed on progress and communicates organizational initiatives and policies, assisting them in interpretation and adherence.
• Organizes and budgets resources (people, equipment, materials) to deliver effective patient care. Reviews department goals and arranges work to accomplish them, developing short-term targets as indicators.
• Reviews financial and patient outcomes, ensuring they fall within acceptable limits. Trends data and investigates outliers to determine necessary corrective or preventive actions. Evaluates department data against performance benchmarks and goals, working with the clinical team to implement performance improvement.
• Plans for the acquisition, alignment, and engagement of human resources through selection, onboarding, coaching, appraisal, and development. Aims to create an environment emphasizing teamwork and appropriately seeks guidance for human resource concerns.
• Assesses the patient experience through various feedback methods, tracks complaints, and responds promptly. Works to recover patient satisfaction and ensures patient needs are met. Educates patients on MPAS policies to enhance understanding and prevent misunderstandings. Escalates issues to Directors for resolution based on organizational systems.
• Serves as a member of the Management Team, representing their Practice to other MPAS management associates. May participate in Ad Hoc or Standing Committees and acts as a representative of MPAS in the community.
• Functions as a clinical/management resource and leader for the clinical team and physicians.
• Performs the duties of the triage nurse, staff nurse, or medical assistant as necessary.
• Consults and coordinates with healthcare team members to assess, plan, implement, and evaluate patient care.
• Provides professional clinical leadership, maintains/delegates work schedules for nursing staff, delegates tasks, monitors overtime, adjusts schedules, approves time off requests, assists in annual employee evaluations, coordinates department meetings, monitors budgetary constraints, maintains DMG policies and procedures, acts as a doctor/patient liaison, maintains patient confidentiality, and assures OSHA/Safety compliance.
• Is available to other office clinical and non-clinical staff to answer questions and provide assistance.
• Performs all other duties/responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree