Clinical Manager - Inpatient Care Center

Care Synergy•Denver, CO

3d•Onsite

About The Position

The Denver Hospice has an immediate opening for a Clinical Manager at the Inpatient Care Center. This role is responsible for all aspects of the overall management, supervision, and coordination of services provided in outpatient and/or inpatient facility areas. The Clinical Manager is a member of the Interdisciplinary Team/Group (IDT/IDG).

Requirements

RN license required.
Current Colorado RN license required.
Current CPR certification.
Bachelor’s degree in health care, business or related field. In lieu of Bachelor’s degree, relevant experience may be considered.
Three (3) years of responsible supervisor experience in healthcare (hospice experience preferred).
Ability to lift/push/pull minimum of 30 lbs.

Nice To Haves

hospice experience preferred

Responsibilities

Direct all patient care services for the team, including the seamless integration of volunteer and bereavement support, ensuring they function as coordinated components of the individualized interdisciplinary plan of care.
Critically review data on all pending and new patient admissions (assessments and history) and live discharges to validate that eligibility and appropriateness criteria are consistently met.
Facilitate effective clinical collaboration with both the team physician and the patient's attending physician to optimize palliative care measures for pain and symptom management.
Conduct thorough review of all imminent live discharges to ensure the development and execution of effective discharge planning.
Manage and maintain the team schedule, guaranteeing uninterrupted coordination of services 24 hours a day, 7 days a week, for all assigned patients.
Lead and facilitate focused Interdisciplinary Group (IDG) meetings, ensuring comprehensive input drives the update and revision of the plan of care in concert with the patient's evolving needs and expectations.
Execute the full lifecycle of staff management: interviewing, selecting, training, supervising, evaluating, and managing the separation of team members.
Validate clinician competence and performance levels by evaluating documentation and providing team-based in-services focused on core hospice values, clinical best practices, and addressing specific team developmental needs.
Serve as the primary clinical resource and mentor for staff regarding complex clinical issues, documentation compliance, inter- and intra-team problem resolution, and appropriate service conduct.
Oversee staff and volunteer schedules, scheduling, and territory assignments to ensure equitable distribution of workload and confirm all staff meet organizational productivity expectations.
Review and approve payroll, verifying that team members have accurately documented time, mileage, and all reimbursable expenses.
Scrutinize clinical records and all team activities to ensure documentation is accurate, complete, and meets required standards in accordance with policy and all external regulatory bodies.
Ensure the availability of complete, accurate, and decisive data and documentation necessary for timely recertification decisions.
Develop and implement targeted performance improvement initiatives to resolve service challenges and participate in broader program-related quality and service enhancement projects.
Provide support for surveys and respond to information requests from regulatory bodies and intermediaries as directed by the local program leadership.
Conduct substantive chart reviews to validate evidence of high-quality care delivery, and actively participate in the Outcomes Management and annual program review processes.
Perform stringent utilization review of Continuous Care and Inpatient levels of care for all patients on the team.
Ensure the team administers proactive and other patient/family satisfaction surveys, and subsequently implements appropriate Quality Improvement measures and standards.
Resolve problems, grievances, or service failures experienced by patients/families or external partners (physicians/MCOs) by promptly addressing issues with team members, vendors, and other departments.
Engage personally with patients/families and their attending physicians when revocation is being considered, seeking satisfactory solutions to prevent unnecessary disenrollment.
Conduct regular visits to Long-Term Care (LTC) and Contract Bed facilities to ensure seamless care plan integration, verify customer satisfaction, and discuss appropriateness criteria.
Participate in providing educational in-services to customers alongside other team members and program staff, and engage actively in professional, voluntary, or community service organizations.
Monitor the utilization of resources by every patient to ensure the most cost-effective and appropriate delivery of services.
Control and maintain accountability for productivity metrics, labor costs, and all related patient care expenses in adherence to the budget.
Verify and approve admitting Interdisciplinary Plan of Care (IPOC) diagnosis, specified treatments, staffing, and supplies.
Approve all bills and invoices related to patient care services.

Benefits

Employer pays over 90% of employee medical premium in some plans
Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave): 18 days in the first year for FT team members
Seven Paid Holidays with an additional Floating Holiday
403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
Company-Paid Life and AD&D Insurance
Career & Logo wear
Education Reimbursement Program
Clinical Career Ladders
Certification Pay
Generous Discover-a-Star Team Member Referral Program
Team Member Service Awards
Early Wage Access
Legal and Identity Protection
Robust Leadership Development Training Programs
Mileage and Expense Reimbursement: Sixty-two and a half cents per mile