Clinical Manager

Vynca•San Mateo, CA

6d•$90,000 - $115,000•Hybrid

About The Position

The ECM Clinical Manager is responsible for Clinical Oversight and Management of ECM Lead Care Managers to address the client's medical and behavioral health needs and social determinants of health. The ECM Clinical Manager will communicate directly with ECM Lead Care Managers and occasionally with patients via telephone, telehealth, or during Interdisciplinary Care Team meetings (as needed) to discuss medication management/adherence, ensure appropriate follow-up with Primary Care Provider, Behavioral Health Provider and other specialist(s). They will guide any crises encountered by ECM Lead Care Managers. The ECM Clinical Manager will collaborate with the client’s broader care team (PCP, BH clinicians, etc.) to provide client advocacy, ensure that the clients receive needed services, and measure progress toward the goals outlined in their patient-centered individualized care plan. The ECM Clinical Manager will monitor team progress and coach LCMs to succeed and manage performance where needed. This role requires traveling to Los Angeles, CA on a monthly basis for up to 1 week (consecutive days).

Requirements

Willing and able to work Monday through Friday 8:30am-5:00pm Pacific Time, both in the field and remotely, with flexibility for potential evenings and weekends.
Active RN or LCSW license in California; willingness to obtain additional state licensure as needed.
2 years of people management experience. 4 years preferred.
2-3 years of care management experience.
1-2 years of post-acute experience.
Proven, results-driven leader with experience in change management in rapid-growth environments.
Strong organizational and independent working skills.
Proficient in Microsoft and Google applications; Salesforce experience is a plus.
Excellent communication and motivational skills, including conflict resolution techniques.

Nice To Haves

Working knowledge of lean Six Sigma methodology is preferred.

Responsibilities

Supervise a team of approximately 10-15 Lead Care Managers, both in the field and remotely, to ensure high-quality care management services. The exact number of direct reports may fluctuate based on business needs.
Oversee the creation of Individual Care Plans, assessing if clients' needs can be managed by an ECM Lead Care Manager; serve as an escalation point when necessary.
Drive the team to meet key performance indicators (KPIs) effectively.
Collaborate with the Director(s) of Enhanced Care Management to implement changes and process improvements.
Provide direct care management as needed to support organizational goals.
Additional travel up to 20-25% may be required for training, meetings, and other business needs.