Clinical Manager- Willowbrook

Urgent Care For Kids LLC•Houston, TX

1d•Hybrid

About The Position

The Clinical Manager at Care for Kids is a hybrid clinical-administrative leader responsible for ensuring the smooth daily operation of the clinic. This role involves a combination of hands-on clinical duties and management responsibilities, including scheduling, staffing, compliance, team coaching, and performance monitoring. The position reports to the Director of Operations and the Management Team. The role is salaried and includes 30 hours per week for clinical duties and 10 hours per week for administrative tasks, with flexibility in managing the administrative time.

Requirements

Licensed Vocational Nurse (LVN)
5+ years of lead or management experience in a clinical setting
Minimum 3-5 year of medical office management experience
BLS Certification (current)
Flexible availability: Full-time + on-call

Nice To Haves

Active Texas RN license
Bilingual: English / Spanish
Experience with urgent care or pediatric settings
Familiarity with EMR and online check-in platforms

Responsibilities

Work scheduled clinical shifts.
Support team members during clinical hours or scheduled shifts.
Cover call-ins and fill staffing gaps during scheduled shifts.
Receive scheduling requests from team members by the 10th of each month.
Submit draft schedule to HR and Director of Operations by the 15th.
Coordinate with regional Clinical Managers to build a cohesive regional schedule.
Release and distribute final schedules to the clinical team by the 20th.
Maintain FTE requirements; proactively manage staffing to avoid overtime.
Continuously review resumes with the Talent Acquisition Specialist and conduct second and third-round interviews.
Conduct detailed weekly inventory of medical and office supplies; submit orders by EOD every Tuesday based on thresholds and budget.
Complete all Operational reports and provide to Operations Director.
Ensure standards of care are adherence to clinical/operational guidelines.
Hold monthly all-staff meetings covering emergency code review, policy updates, and skills coaching.
Conduct one-on-one coaching with staff members.
Address patient concerns and reviews, NPS survey scores.
Identify flow and daily operation issues and bottlenecks.