Clinical Manager - Family Programs

Upper Valley Haven•White River Junction, VT

About The Position

Upper Valley Haven seeks a compassionate, skilled, and collaborative leader to oversee our Family Shelter, Supportive Housing, and Children's Programs. The Family Programs Manager provides operational and clinical leadership to ensure families experiencing homelessness receive high-quality, trauma-informed services that promote stability, safety, and long-term success. This position plays a critical role in supporting staff, strengthening program effectiveness, ensuring compliance with organizational and funder requirements, and building partnerships that advance positive outcomes for children and families.

Requirements

Bachelor's degree in Social Work, Counseling, Human Services, Psychology, Education, Public Health, or a related field, or equivalent combination of education and experience.
Experience in human services, housing, shelter, family services, or a related field.
Experience supervising staff or leading teams.
Successful candidates will bring: Experience supervising and developing staff
Strong understanding of trauma-informed, strengths-based, and participant-centered practices
Knowledge of homelessness, housing instability, poverty, behavioral health, and community support systems
Excellent communication, relationship-building, and conflict-resolution skills
Ability to manage multiple priorities and respond effectively in a dynamic environment
Experience with documentation, compliance, program evaluation, and data-informed decision-making
Sound judgment, professionalism, and the ability to navigate complex situations with compassion and accountability
Commitment to diversity, equity, inclusion, and belonging

Nice To Haves

Master's degree in a related field
Clinical licensure or progress toward licensure
Experience with homeless services, supportive housing, family services, or nonprofit program management
Experience with grant-funded programs and outcome reporting

Responsibilities

Provide leadership and oversight for the daily operations of family housing and support programs.
Foster a trauma-responsive, strengths-based culture that promotes dignity, respect, and participant empowerment.
Support program planning, implementation, evaluation, and continuous improvement.
Facilitate effective communication across staff, programs, and departments.
Participate in an agency-wide on-call rotation.
Provide supervision, coaching, and professional development to program staff.
Support recruitment, hiring, onboarding, training, scheduling, and performance management activities.
Build a collaborative, accountable, and mission-driven team culture.
Offer guidance on complex participant situations and service planning.
Ensure compliance with organizational policies, licensing standards, grant requirements, and best practices.
Monitor documentation and recordkeeping to ensure accuracy, quality, and timeliness.
Support program evaluation, data collection, reporting, and outcome measurement.
Identify opportunities to improve services and participant outcomes.
Maintain a safe, welcoming, and trauma-informed environment for families, children, staff, and volunteers.
Support implementation of safety procedures, emergency response protocols, and risk management practices.
Collaborate with staff and partners to address crises and promote participant well-being.
Assist with budget management and responsible use of program resources.
Support grant reporting and program accountability requirements.
Develop and maintain strong partnerships with community organizations, service providers, funders, and other stakeholders.
Represent Upper Valley Haven in community collaborations and initiatives.