Clinical Liaison (Non Clinical)

Kindred Healthcare•St. Petersburg, FL

2d•Remote

About The Position

Kindred Hospital Bay Area - St. Petersburg and Acute Rehabilitation Unit (ARU) is a 95-bed hospital offering extended recovery care. With 82 long-term acute care beds and a 13-bed ARU, the hospital provides 24-hour clinical care. The Clinical Liaison role involves patient assessments for admission, daily follow-ups, managing referrals and admissions, representing the hospital, designing marketing strategies, and identifying new referral sources. The position requires conducting educational meetings and acting as a liaison between patients, decision-makers, referral sources, and the hospital. The role involves significant travel, with over 80% of work performed outside the home, requiring daily on-site presence at assigned accounts.

Requirements

Must read, write and speak fluent English
Must have good and regular attendance
Associate’s degree required
Valid driver’s license
Minimum two (2) years of former healthcare sales experience and/or minimum of two (2) years of clinical healthcare experience strongly preferred
Demonstrated understanding of Medicare, Medicaid, and other payers as related to LTACH benefits
Demonstrated competence in strategic business planning and design of marketing initiatives

Nice To Haves

Bachelor’s degree preferred
Degree in marketing, communication, healthcare administration, nursing, or other related field strongly preferred
Extensive healthcare sales work experience may be considered in lieu of bachelor's degree
Clinical license preferred; Registered Nurse (RN), Licensed Practical Nurse (LPN/LVN), Respiratory Therapist (RT)
Formal sales training preferred

Responsibilities

Conducts patient assessments to identify appropriate patients for potential admission.
Performs daily follow-up with patients and their decision-makers for consistent clinical reassessment.
Manages referrals and admissions generated through assigned hospitals and territories.
Represents ScionHealth and assigned hospital with professionalism and maintains positive relationships with accounts.
Designs and manages marketing strategies for assigned accounts.
Identifies and contacts new and potential referral sources to grow their respective territory.
Conducts in-person educational meetings and conversations with referral sources, utilizing educational materials to present specialty hospitals.
Acts as liaison by coordinating transmission of clinical and benefit information between patients, decision-makers, referral sources, and ScionHealth Specialty Hospitals.
Uses prospecting methods to generate leads, including initiating personal/business contacts, sourcing expansion opportunities, and conducting educational presentations.
Meets monthly goals for assigned hospitals.
Expands the number of referral sources in assigned territories.
Maintains current referral sources through relationship development.
Manages the admissions process as an ambassador for patients who meet the criteria eligibility.
Operates within budgeted parameters by carefully planning travel and monitoring expenses.
Conducts assessments in accordance with company standards.
Manages the referrals and admission process for referred patients.
Works closely with patients and their family members to educate them on the benefits of ScionHealth Hospitals.
Conducts job responsibilities in accordance with the Company's Code of Business Conduct, policies and procedures, Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Completes clinical assessments on potential patients to meet division standards.
Meets with patients and families to explain hospital’s care and services.
Establishes strong and successful relationships with referral sources throughout their territory.
Successfully manages the Referral, Assessment and Admission Process.
Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
Completes annual health, safety, and education requirements.
Maintains professional growth and development.
Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide care to the patient population served.
Reports to work on time as scheduled; adheres to policies regarding notification of absence.
Attends all mandatory in-services and staff meetings.
Represents the organization in a positive and professional manner.
Complies with all organizational policies regarding ethical business practices.
Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
Maintains current licensure/certification for position, if applicable.
Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
Performs other related duties as assigned.