Clinical Liason

Good Shepherd Hospice•Houston, TX

21d

About The Position

The Clinical Liaison is a registered RN or LPN responsible for maintaining and increasing the use of Good Shepherd Hospice in assigned nursing facilities in an ethical and compliant manner. The role provides customer service, education, and in-service training, and supports positive communication between Good Shepherd Hospice and its partner facilities. The Liaison works with referral sources and facility staff to help ensure eligible patients receive hospice care promptly. The role assists with admission planning by coordinating with physicians and nursing facilities on evaluations, admission orders, plans of care, medications, records, and durable medical equipment. The Liaison also conducts informational visits and patient and family evaluations, follows up with referral sources, and contributes to market and company growth strategies. The position requires regular use of email, Outlook, CRM, and other technology; ongoing facility contacts and education; timely daily, weekly, and monthly reporting; and achievement of goals established by Directors. The Liaison builds relationships with referral sources and facility employees, fosters internal teamwork, and supports positive engagement between sales and clinical hospice team members. Clinical decisions are made under the direction of a medical director and clinical supervisor in accordance with CMS. The role requires adherence to Good Shepherd Hospice privacy, business ethics and compliance, and other policies and procedures, as well as its Mission-Vision.

Requirements

Current RN or LPN license in the state of the assigned program, in good standing with the license board.
Provide evidence of license renewal as required by Good Shepherd Hospice policies and procedures.
Valid automobile driver's license and an acceptable driving record as required by the automobile insurance carrier.
Thorough knowledge of sales techniques and market analysis, with a strong desire to meet and exceed goals.
Commitment to the hospice philosophy of care.
Proficiency in financial analysis and technology, including Word, Excel, and PowerPoint.
Extensive experience in consultative sales and expertise and knowledge of customers and competition in the assigned region.
Experience in customer service.
Strong organizational skills.
Strong customer service skills.
Excellent public speaking and presentation skills.
Strong desire to network with other healthcare professionals.
Ability to maintain and grow assigned facilities ethically.
Ability to work outside normal business hours when needed.
Ability to attend offsite training and professional organization meetings.

Responsibilities

Work with referral sources in assigned facilities to provide customer service and help eligible patients receive hospice care as promptly as possible.
Assist with admission planning by communicating with physicians and nursing facilities about evaluations, admission orders, plans of care, medications, and related matters.
Coordinate records needed for hospice care and arrange durable medical equipment as needed.
Use required technology, including email, Outlook, and CRM, daily and weekly.
Maintain the contact and weekly education/in-service average established by the Director.
Follow up with referral sources regarding patients who were evaluated but not admitted to hospice.
Provide customer service, informational visits, and evaluations with patients and families.
Assist in developing market-specific and company-wide growth strategies.
Achieve and exceed goals established by Directors and accompanying the job offer.
Promote positive engagement between sales and clinical hospice team members.
Build and foster relationships with referral contacts and employees at assigned nursing facilities, and maintain positive internal relationships and teamwork within the sales team.
Submit defined reports on a timely daily, weekly, and monthly basis.
Attend offsite training and professional organization meetings.
Adhere to Good Shepherd Hospice HIPAA privacy, business ethics and compliance practices, policies and procedures, and Mission-Vision. Clinical decisions are made under the direction of a medical director and clinical supervisor in accordance with CMS.