Clinical Liaison - FT Days | San Antonio Med Center Rehab

PAM Health•San Antonio, TX

About The Position

The Clinical Liaison serves as the face of the hospital and supports prospective patients and their families by explaining the potential benefits of a rehabilitation stay. The role cultivates referral relationships, manages an assigned territory, completes patient assessments, and supports conversion of referrals to admissions. The liaison works under the direction of the Director of Business Development and collaborates with the business development and admissions teams, nursing staff, and other internal and external stakeholders. The position also provides feedback and recommendations related to program development, quality improvement, customer service, the referral and admission process, and satisfaction among patients and referral sources.

Requirements

Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
At least two years of experience in the designated field of licensure.

Nice To Haves

A degree in a health-related field from an accredited college or university is preferred.
Prior marketing experience is preferred.
Prior rehabilitation or LTACH experience is preferred; rehabilitation/LTACH and marketing experience are also preferred for the required experience.

Responsibilities

Cultivate referral relationships and manage an assigned territory.
Complete patient assessments.
Make sales contacts and analyze referral and admission data from the assigned territory.
Collaborate with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
Provide feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process, and patient and referral source satisfaction.
Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Benefits

Medical benefits with EPO, HDHP, and HSA options, including prescription coverage, Rx ’n Go, and Teladoc.
Comprehensive dental and vision benefits.
Employee Assistance Program, including counseling, legal, and financial services.
Flexible spending and health savings accounts.
Life and disability insurance.
Education and in-service opportunities, including continuing education and tuition assistance.
Supplemental insurance options for accident, critical illness, cancer, pets, and identity theft protection.
Auto, home, cell phone, and gym membership discounts.
Personal travel discounts.
Employee bonus referral program.
401(k) plans with discretionary employer match.
Generous paid benefit time.
Competitive pay.
Professional growth opportunities through the Education Advancement Program.