Clinical Liaison - Hospice

ATEX Healthcare Hospice•San Antonio, TX

79d•Onsite

About The Position

Primary function is to act as liaison between Agency and the community regarding community and customer needs. Responsibilities for assisting the transitioning care for patients from facility to home through coordination of care between hospital/skilled nursing facility, home health and hospice agency, and physician.

Requirements

Licensed to practice nursing profession in the state.
Minimum of one-year experience of nursing in home health or a hospice setting.
At least one (1) year marketing or administrative experience in a health care setting.
Knowledge of home health or hospice care services and managed care plans.
Basic computer skills.
Excellent speaking and writing ability.

Nice To Haves

Bachelor’s degree in marketing preferred.
Management experience preferred.

Responsibilities

Act as liaison between Agency and the community regarding community and customer needs.
Assist in transitioning care for patients from facility to home through coordination of care between hospital/skilled nursing facility, home health and hospice agency, and physician.
Review physicians’ and patients’ clinical needs and gather clinical information to transition referred patient to home.
Transfer patients from hospital/skilled nursing facility to home care services by establishing and maintaining relationships with referring hospitals; consulting with nursing, social services, hospital business office, physical and occupational therapy, and other support services.
Resolve patient care issues by working one-to-one with Clinical Supervisor/Director of Nursing to standardize patient home care assessments; collecting relevant information; conferring with co-caregivers; assessing patient home-care needs.
Educate hospital/skilled nursing team by attending nursing team meetings; providing orientation/in-service programs concerning home care intake coordinator and hospital/skilled nursing facility relations; providing input relating to clinical concerns for individual patients.
Provide information by responding to queries of hospital/skilled nursing facilities, attending physicians and their practice staff; sorting and distributing messages and documents; answering questions and requests; preparing information for patient transfer; preparing statistical reports related to referral and intake activities from assigned hospitals/skilled nursing facility; maintaining databases.
Keep hospital/skilled nursing facility and attending physician informed of patient status by monitoring and reporting home care services rendered and/or modified; monitoring progress; documenting emergency department episodic illness care visits; following up on outpatient information; anticipating additional services needed, i.e. infusion therapy, wound therapy, physical therapy, psychiatric care and/or other specialty programs.
Perform pre-discharge hospital assessments, coordinate required treatment plan of care.
Design agency information and marketing literature and tools for use in the marketing program.
Attend community business functions to gain exposure for the agency.
Identify self-learning needs and utilize educational programs to assist in learning.
Contribute to and participate in team and individual efforts to improve the quality of service.
Assist with health plan contracting activities.
Speak effectively before groups of customers and employees of the organization.
Comply with Agency policies on attendance/punctuality.
Perform other duties, as assigned.