Clinical Liaison - Behavioral Health

Skyway Behavioral Health•Skokie / Downers Grove / Chicago, IL

2d•Hybrid

About The Position

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by clients as survival strategies. While adaptive at one time or in specific ways, these coping strategies are now preventing clients from living the life they want to live. Our treatments teach clients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments. At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives. Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients.

Requirements

Demonstrates excellent interpersonal and communication skills in building and maintaining relationships with referral sources, team members and co-employees.
Strong relationship builder-face to face contact skills and talent, as well as telephone sales expertise.
Strong follow-up skills characterized by self-motivation, exemplary performance, and assertiveness.
Licensed clinician or license eligible.
2 years+ preferred prior experience within the behavioral healthcare industry.
Exceptional organization skills, reliable and timely.
Must be fluent in reading, writing, and speaking English.
Reliable form of transportation to work.
Proficiency in Microsoft products (Word, Outlook, Excel), and familiarity with use of EHR systems.
Has the ability to travel locally and overnight as needed.

Nice To Haves

Master’s degree preferred in a compatible field.
Prior experience promoting an out of network product is a plus.
A problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
Ability to work independently as needed, recognizes the need for support and demonstrates the willingness to ask for help.
Ability to manage multiple priorities and respond with confidence during challenging or chaotic situations.
Someone who embodies Skyway values: Embraces the whole person. Commits to innovative research-based programs. Believes we are better together. Celebrates expressions of diversity. Believes in service and supporting our communities.

Responsibilities

Implements a data driven sales strategy and meets sales goals as developed by the CEO.
Establishes, builds, and maintains a contact/referral database in assigned territory; increases referrals (by calling on all identified target market groups, organizations, hospitals, treatment centers, and professionals).
Develops long-term customer relationships coupled with the demonstrated ability to identify and capitalize on opportunities for initial engagement as well as reengagement of actual and potential referral sources.
Raises public awareness and knowledge base of Skyway ‘s offerings with direct to consumer, brand awareness, and professional outreach strategies.
Promotes Skyway’s offering of PHP/IOP and Spravato treatment services.
Delivers key presentations to referral sources on Skyway Behavioral Health and represents Skyway at clinical and outreach events.
Monitors and evaluates the activities of key competitors.
Monitors admissions/marketing results by weekly contact reports to supervisor and weekly admissions reports to supervisor.
Exercises initiative in researching new marketing opportunities and tools.
Targets identified market focus geographical areas.
Meets monthly objectives, quotas and sales revenues.
Acts as liaison to professionals with both the admissions and the clinical staff.
Conducts tours as needed.
Enthusiastic, flexible and displays ability to work well with staff at all levels.
Daily data entry into the various systems of the EHR and sales related tracking platforms.
Maintains an active calendar of meetings to drive organizational presence and goals.
Attends and helps with execution of clinically focused events – onsite tours of other treatment centers and group practices, virtual case consultations, offsite staff meetings, and/or CEU series events.
Serves as a liaison between the clinical and outreach teams to ensure that clinical teams are making frequent contact with outpatient providers while their clients are in our care.
Ensures compliance with all applicable local, state, federal regulations, and guidelines and adhering to patient confidentiality and HIPPA practices.
Attends scheduled staff meetings and calls.
Supports Skyway’s mission, vision, values, and strategic initiatives.
Maintain completion of all competencies associated with role and in accordance with SBH policies and subsequent Joint Commission standards.
Performs other duties as assigned.