Clinical Lead, Health Solutions

League Inc.

2d•$110,000 - $140,000•Hybrid

About The Position

League is a rapidly growing technology company and a leader in the healthcare experience platform industry. The company aims to bridge the gap in healthcare delivery where patients often fail to complete follow-up actions, leading to suboptimal health outcomes and increased costs for health plans and systems. League's platform addresses this by identifying necessary next steps for individuals, removing obstacles, and ensuring completion for over 70 million people. Prominent organizations like Manulife, SCAN, Geisinger, Medibank, Baptist, and Shoppers Drug Mart utilize League's services. This specific role is a 16-month fixed-term position where the Clinical Lead will leverage their clinical expertise to design League's platform across various solution areas. The goal is to ensure that the platform's design is clinically sound, safe for members, and commercially viable for regulators and customers. The solutions span areas such as Providers, AI Agents, Health Engagement, and Member Portal. Key contributions will involve clinical safety and governance, agentic capabilities, clinical design, and clinical review. The role requires close collaboration within the Health Solutions team and cross-functionally with Solution Owners, User Research, Product Developers, Client Solutions, and Growth teams.

Requirements

Active clinical license required (e.g., Registered Nurse (RN), Nurse Practitioner (NP), or an equivalent regulated clinical credential).
5+ years of experience in clinical practice and direct patient care.
Familiarity with quality measurement frameworks (CIHI, HEDIS, CMS Star Ratings, NCQA accreditation standards).
Experience working with regulatory bodies.
Familiarity with how health systems work in various geographic regions, including referral and care navigation pathways, and common patient bottlenecks.
Strong aptitude for translating complex medical/clinical information into clear, patient-facing experiences.
AI proficiency – demonstrated fluency with AI tools (e.g., Claude, Gemini) for day-to-day tasks, research, strategy ideation, creation of assets, etc.
Possess a curious and proactive approach to AI – demonstrated initiative to use it in day-to-day work and stay current as tools evolve.
Experience in reviewing clinical content and AI-generated output for clinical accuracy, safety, and appropriate scope.
Experience or interest in building/maintaining evaluation rubrics, golden datasets, or QA frameworks for AI-generated content.
Fastidious attention to accuracy, with experience vetting sources for credibility.
Able to work independently in a dynamic, fast-paced, cross-functional organization.

Nice To Haves

Experience in population health, care/case management, managed care, or chronic disease management is preferred.
Clinical Judgment: Applies sound, evidence-based clinical reasoning to content, governance, and evaluation decisions, and knows when to escalate.
Systems Thinking: Sees how content, grounding data, and agent behavior connect, and designs for the platform rather than a single deliverable.
Cross-Functional Partnership: Can work fluently with Solution Owners, User Research, Product Developers, Client Solutions, and Growth.
Communication: Clear with stakeholders and internal partners alike; can explain clinical rationale to non-clinical audiences.
Organization and Documentation: Builds and uses internal processes to work independently and within a group.
Coaching & Feedback: Accepts feedback graciously and participates constructively in reviews.

Responsibilities

Design care pathways that drive clinical outcomes, grounding clinical design in high-value actions, evidence-based practice, and patient engagement.
Evaluate and clinically validate capabilities, care pathways, programs, and content to ensure they reflect current evidence and standards of care.
Provide a clinical perspective and shape the direction of future solutions to ensure League's offerings drive clinical outcomes for members/patients and provide value for customers.
Contribute to the development and maintenance of rubrics, conduct AI agent evaluations, and produce golden datasets for governing agentic capabilities.
Review and grade AI-generated responses against structured rubrics, using clinical judgment to identify guidance that oversteps scope, is inaccurate, or poses safety risks.
Provide expert feedback on improving agent behavior for clinical safety and overall utility.
Partner with the AI evaluation team and freelance clinician Subject Matter Experts (SMEs) on evaluations.
Apply clinical governance standards for League's clinically-focused solutions and content.
Apply safety and accuracy standards for validating agentic solutions' input and output.
Collaborate with the compliance and regulatory team to provide clinical expertise.
Collaborate with colleagues on projects requiring clinical expertise and judgment for safety and credibility.
Provide ongoing cross-functional support and enablement for customer delivery needs and initiatives requiring Health Solutions domain expertise.
Work with Product Marketing, Growth, and Client Solutions to shape the clinical value and outcomes narrative for customer and prospect conversations.