Clinical Laboratory Assistant- Phlebotomy Technician

Signature Healthcare•Brockton, MA

1d•Onsite

About The Position

Signature Healthcare’s Brockton Hospital is hiring a Clinical Laboratory Assistant-Phlebotomy Technician in Brockton, Massachusetts. The role supports laboratory operations in both outpatient and inpatient settings by collecting blood samples, registering patients, receiving and processing specimens, and helping ensure testing is performed accurately and promptly. The technician follows laboratory policies and testing requirements to protect specimen integrity and confirm patient and specimen identity throughout collection and processing. The position also involves communicating with patients, families, physicians, and other healthcare providers; responding to telephone inquiries; relaying messages; faxing patient results according to policy; and documenting and escalating issues as appropriate. The role calls for respectful, culturally responsive customer service and effective communication with patients and colleagues. Signature Healthcare describes Brockton Hospital as a recently renovated, modern healthcare facility and a not-for-profit community-based healthcare system serving Southeastern Massachusetts. The organization emphasizes quality care and an inclusive, supportive workplace. High school education or equivalent is required. Medical terminology, customer service, and patient registration experience are preferred; post-high-school education in business or liberal arts is desirable. Phlebotomy (ASCP) or Medical Assistant certification is preferred but not required.

Requirements

High school education or equivalent.
Phlebotomy (ASCP) or Medical Assistant certification is preferred but not required.

Nice To Haves

Experience with medical terminology.
Customer service experience.
Patient registration experience.
Post-high-school education in business or liberal arts.
Phlebotomy (ASCP) certification.
Medical Assistant certification.

Responsibilities

Collect blood samples according to laboratory policies and procedures in outpatient and inpatient settings.
Register patients as required.
Order laboratory testing as requested by providers.
Receive specimens individually or in batches into the LIS.
Batch specimens for transfer to secondary locations as required.
Process specimens for in-house and reference laboratory testing according to testing requirements.
Ensure specimens are collected, stored, and processed according to testing requirements.
Cancel requests and request new samples when specimen integrity is compromised.
Deliver specimens to the appropriate laboratory area to support timely testing.
Load specimens onto the laboratory track system as required while maintaining sample integrity.
Perform add-on testing as requested and follow appropriate specimen requirements.
Confirm patient and specimen identity using two identifiers throughout collection, aliquoting, and processing.
Recognize specimen priorities and prioritize work appropriately.
Clarify unclear orders before collection or processing.
Answer telephone calls according to laboratory policy, take and relay messages accurately, and assist callers or direct them to an appropriate resource.
Fax patient results according to laboratory policy.
Provide excellent customer service to patients, physicians, and other healthcare providers.
Communicate test and specimen-collection information and instructions respectfully to patients, family members, physicians, and other healthcare providers.
Communicate issues or significant events to management and incoming shifts.
Follow up on events with patients or healthcare providers and document appropriately.
Treat patients, families, visitors, and fellow employees with dignity and respect, and recognize cultural diversity.
Communicate effectively with internal and external customers while respecting differences in culture, values, beliefs, and ages; use interpreters when needed.
Perform other duties as assigned.