Clinical Lab Assistant Lead

Creative Testing Solutions•Phoenix, AZ

About The Position

Under minimal supervision, the Clinical Lab Assistant Lead is responsible for the day-to-day administration and operation of accessioning processes, including receipt of samples, data entry, and communication with customers regarding samples. The role participates in administrative responsibilities and works with other team members to ensure timely, quality test results. The Lead coordinates workflow, trains and mentors support staff, maintains sample receipts and accessioning records, and helps ensure that quality assurance, safety, equipment maintenance, and documentation requirements are met. The position also communicates with customers, vendors, and couriers and assists with investigating exceptions and managing deviations. The scheduled shift is Friday through Sunday, 6:00 AM to 6:30 PM. Travel is less than 5%.

Requirements

High school diploma or equivalent.
Valid in-state driver’s license where applicable.
At least 1 year of clinical laboratory experience.
Demonstrated competency in all CLA I, II, III, and IV tasks.
Demonstrated advanced knowledge and competency to provide quality control, training, and guidance to newer staff.
Ability to perform assigned duties and responsibilities successfully.
Ability to maintain confidentiality.
Analytical, statistical, personal organization, and problem-solving skills.
Proficient computer skills.
Ability to think strategically and independently.
Effective oral and written communication skills, including the ability to understand, follow, and give precise instructions and perform activities safely.
Ability to establish priorities and follow through on projects with attention to detail and minimal supervision.
Ability to organize, prioritize, and execute a variable workload and multiple priorities.
Ability to work in a team environment and participate as an active team member.
Ability to comprehend and apply clinical laboratory procedures and theory.

Nice To Haves

Trainer Certification preferred; required for CLA Leads in Plasma Services.

Responsibilities

Perform assigned duties in compliance with internal SOPs and external regulations, and bring compliance issues to management’s attention.
Maintain acceptable attendance and punctuality in accordance with the absence policy.
Communicate with customers, vendors, and couriers to provide quality service.
Assist with workflow coordination and train and mentor support staff as required.
Maintain accurate records and documentation, while ensuring donor, patient, and employee confidentiality.
Provide routine and non-routine training to CLA staff and ensure training and retraining are documented.
Maintain sample receipt, accessioning, handling, and disposition processes.
Investigate and resolve shipping, receipt, and labeling exceptions, reporting issues to management as needed.
Assist in deviation management and recommend policy and procedure revisions as appropriate.
Ensure preventive equipment maintenance is performed and maintenance records are accurate.
Ensure appropriate Quality Assurance processes are in place.
Maintain cleanliness of equipment and work areas and ensure safety guidelines are followed.
Participate on process improvement teams.
Perform other duties as assigned by management.