Clinical Interpreter - Medicaid Enrollment

University of Arkansas System • Little Rock, AR

1d

About The Position

The Clinical Interpreter (Bilingual) assists English- and Spanish-speaking patients with Medicaid applications, with a major focus on processing applications for Spanish-speaking patients who need financial assistance. The role verifies Medicaid applications, builds knowledge of Medicaid categories, DHS programs, UAMS internal programs, and Medicaid policies and procedures, and helps uninsured and underinsured patients obtain coverage. The position also determines eligibility for Medicaid, EMA, and available financial assistance programs for English- and Spanish-speaking patients.

Requirements

• Bachelor’s degree, or a high school diploma plus four years of formal interpreting experience.
• Ability to follow oral and written instructions and communicate effectively with others.
• Strong computer and basic keyboard skills.
• Telephone skills and general knowledge of office machines, including printers.
• Excellent customer relations skills.

Nice To Haves

• Two years of interpreting and translating experience, preferably in a medical setting, including one year of medical, Medicaid, and clerical experience.
• Experience in healthcare insurance and billing.
• Knowledge of advanced medical terminology and medical coding.
• Oral and written fluency in English and Spanish.

Responsibilities

• Assist Spanish-speaking patients with Medicaid applications and financial assistance.
• Process and verify Medicaid applications.
• Analyze patient responsibility by reviewing assets, family size, citizenship status, and the federal poverty level.
• Enter Medicaid cases into the DHS eligibility system.
• Retrieve eligibility information from databases.
• Submit weekly spreadsheets of cases requiring additional review.
• Conduct the Medicaid interview process and determine eligibility for Medicaid, EMA, and available financial assistance programs.
• Maintain knowledge of Medicaid policies and procedures and current federal and state regulatory requirements, including Medicare, EMTALA, and JCAHO.
• Complete annual competency tests and any additional required competency testing or training.
• Perform other duties as assigned and contribute with a positive team attitude.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matching of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time