Clinical Intake Specialist

PROMPTCARE HOME INFUSION LLC • Madisonville, LA

2d • Onsite

About The Position

Join our compassionate healthcare team as a Clinical Intake Specialist, where you will serve as the first point of contact for our patients, expertly coordinating their initial experiences with our facility. Your role is crucial in gathering essential patient information, assessing their needs, and facilitating a smooth transition into our care system. If you are dedicated to making a meaningful impact on patient well-being from the moment they reach out for support, we invite you to apply.

Requirements

• High school diploma or GED
• Previous experience working with insurance companies and healthcare professionals (physicians, nurses, etc.)
• Previous experience with specialty pharmacy patient admissions and customer service in a similar referral source-based practice setting
• IVIg case management experienced
• Strong PC skills, especially the MS Office suite
• Previous experience with the pharmacy order processing system, CPR+

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Manage phone calls from agency partners for scheduling, rescheduling, other related agency activities
• Coordinate nursing contracts and authorizations when needed
• Collaborate with document management teams to obtain agency clinical documentation
• Triage incoming agency calls for field nurses and relay information to appropriate care team members
• Serve as communication liaison between pharmacy and nursing as appropriate
• Identification and screening of nursing agencies
• Completes occurrence reports as applicable
• Provides care team members with feedback on assigned patients and gives suggestions for changes in procedure/protocols
• Answer phone, emails, and working in a variety of communication apps and electronic medical recores to provide clear documentation and coordination of services
• Communicate with patients to coordinate delivery and nursing services
• Scheduling appointments for patient visits with nursing personnel and agencies as needed
• Liaise and coordinate with nursing and pharmacy staff about schedules, patients, and any changes
• Input clinician visits and update in visit logs for new starts and adjusted schedules
• Resolve scheduling conflicts as they occur
• Attend staff meetings, teleconferences and patient care conferences as needed
• Understand and follow Promptcare’s employee policies and procedures
• Perform other duties as assigned and is able to work longer than normal hours with little or no notice, as needed

Benefits

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Lunch & Learn Programs
• Employee Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED