Clinical Intake Operations Manager

ATC Las Vegas•Henderson, NV

1d•Onsite

About The Position

The Acute Intake Manager plays a critical role in delivering a patient‑first infusion experience by ensuring referrals move efficiently, accurately, and compassionately from intake to care delivery. In this role, you’ll contribute to work that ensures patients experience timely, coordinated access to infusion therapy, supports clinicians and referral partners through clarity, responsiveness, and reliability, and strengthens the foundation of care delivery through strong reimbursement, documentation, and intake workflows. Every referral represents a real person navigating a complex healthcare moment—and your leadership helps that journey begin with confidence and trust.

Requirements

5+ years of experience managing acute infusion or specialty therapy referrals, care coordination, or prescription services
3–5 years of reimbursement, payer, or authorization experience across Medicare, Medicaid, and commercial plans
Experience leading and developing teams, setting metrics, and supporting performance improvement
Strong knowledge of infusion therapies, intake qualifications, ICD‑10, and referral documentation requirements
Clear, confident communication skills with patients, providers, payers, and internal partners
Comfort balancing operational detail with strategic thinking in a growing environment
High ownership, follow‑through, and accountability in everything you do
Advanced computer proficiency required (Microsoft Office, Excel, CareTend experience a plus)
Willingness to travel up to 5% as needed

Nice To Haves

Bachelor’s degree preferred (or equivalent experience)

Responsibilities

Lead and oversee the front‑end referral and admissions process, including benefit verification, prior authorizations, and re‑authorizations, to ensure timely pull‑through to care
Manage and develop the Acute Intake / Referral Management team, setting clear metrics, goals, and performance expectations
Establish and maintain intake workflows, communication protocols, and documentation standards that support high‑quality, compliant patient records
Collaborate closely with Pharmacy Services, Nursing Services, Sales, and executive leadership to ensure seamless end‑to‑end referral outcomes
Serve as an escalation point for intake and referral issues, driving resolution with urgency and accountability
Monitor SLAs, referral volume trends, and payer performance, proactively adjusting staffing and resources to support growth
Support accreditation, quality improvement initiatives, audits, and HIPAA‑compliant practices
Identify opportunities for process improvement and lead thoughtful change that benefits patients, providers, and teammates