Clinical Implementation Specialist I

ZOLL Medical•San Francisco, CA

18h•Remote

About The Position

The Clinical Implementation Specialist (CIS) will coordinate post-sale customer education and training initiatives, and act as the clinical and technical expert for the ZOLL hospital product line. Within the direction of the Clinical Education Team, the CIS works collaboratively with the Territory Manager throughout the sales process, and builds deep, long lasting customer relationships to encourage ongoing utilization of ZOLL hospital products and achievement of desired clinical outcomes within an account. The CIS utilizes principles of adult learning in the assessment, program planning, implementation, and evaluation phases of the educational process. Emphasis is on competency skill assessment and development of all clinical staff through Identification of learning needs. Coordination and provision of educational offerings including orientation, formal continuing education and in-services, are a major function of this role. The CIS serves as a resource to staff of all levels and provides direct training/education of newly hired staff and new customers through facilitation of the preceptor model. The CIS actively participates in leadership of quality Improvement processes and affecting process and protocol changes within the account's resuscitation algorithm. Other duties assigned may include support to the sales team, speaking opportunities all trade shows, attendance at trade shows for the company booth and training distributor partners as needed, or other functions as needed. The successful CIS develops and maintains customer relationships and is capable of operating in a self-directive role. The CIS is uniquely assigned to large hospital systems and manages the implementation from a system-wide perspective through end-users.

Requirements

Bachelor's Degree BA or BS preferred
RN, Paramedic, or RT with 5+ years of experience required
Ability to effectively educate clinical personnel
Ability to affect change through education and evidence based clinical literature
Ability to seamlessly Integrate technology (iPad, Outlook, Microsoft Suite) into work.
Demonstrated flexibility, autonomy, self-motivation, and a high level of professional demeanor
Ability to work effectively with and direct training and In-servicing programs to achieve highest level of product compliance
Ability to lead and influence a cross-functional team and operate in a highly complex environment.
Strong analytical and problem-solving capabilities.
Must be able to improvise in customer situations to achieve a successful resolution.
Comfortable interacting with the C-Suite Team.
Must possess a strong personal presence.
Ability to handle multiple demands from many people and prioritize effectively
Ability to stay calm and demonstrate a "can do" attitude.
Finds opportunity in difficulties.
Excellent client-facing and internal communication skills.
Excellent written and verbal communication skills.
Solid organizational skills, including attention to detail and multi-tasking skills.
Ability to meet deadlines and follow-up
Strong working knowledge of Microsoft Office
Excellent verbal, written and presentation skills
Availability to travel up to 75%, current passport required

Nice To Haves

AHA Instructor - BLS/ACLS/PALS preferred
Clinical education experience preferred
Project management experience preferred

Responsibilities

Act as a project manager in planning/developing/executing all educational and training events in a customer account.
Assist with and/or initiating in-servicing events in existing and new accounts.
Communicate leads and account updates to outside Territory Manager.
Provide input to prepare additional materials as needed in the support of sales and training.
Organize and conducting educational events in existing or new accounts.
Act as a clinical and technical product expert for all ZOLL Hospital products, in order to discuss the chain of resuscitation.
Be a passionate advocate for improving patient outcomes in an inpatient hospital setting.