Clinical Forms Manager

Healthmark Group•Remote, US,

2d•$40,000 - $48,000•Remote

About The Position

HealthMark Group is a leader in health information management and technology, focusing on serving clinics and hospitals' health information management needs throughout the nation. HealthMark Group's innovative technology and superior customer service enable clients to streamline the release of information, document imaging, and form completion process. Integrating experience, technology, and service, we help hospitals, health systems, and clinics concentrate on what they do best, patient care. HealthMark Group is growing and is looking for bright, energetic, and motivated candidates to join our team. We are currently seeking qualified candidates for the open Clinical Forms Manager position. This open position is responsible for providing the release of protected health information to healthcare facilities. The Clinical Forms Manager oversees the processes of Disability/FMLA forms, including completing Short Term, Long Term, and Family and Medical Leave Paperwork for patients seeking short-term leave from work, data entry, requestor or customer support and quality control. The ideal candidate will be motivated, detail-oriented, and a problem solver with excellent written and oral communication skills. We are expanding rapidly and have created unique roles that need qualified candidates.

Requirements

2+ years of experience in healthcare operations, forms completion, or audit leadership role, preferred
Proven experience managing a remote or hybrid team is a plus
EMR experience, preferred
Strong organizational skills and communication skills (written and verbal)
Exceptional attention to detail and accuracy
Customer-oriented and maintains a professional disposition
Proficiency in Microsoft Office and other relevant software platforms
Ability to handle sensitive information with discretion
Driven to complete tasks in a timely manner while multi-tasking
This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs

Responsibilities

Lead, coach and develop a team of Clinical Forms Completion Specialists and QC Specialists to meet productivity, TAT and quality goals
Maintain a 72 hour TAT across 80% of all forms on managed teams
Maintain a 2.5 form per hour KPI inclusive of all team hours (inclusive of leads, managers and support staff)
Monitor lead and team metrics and KPIs, addressing performance gaps in real time
Contribute to a culture of accountability, teamwork, collaboration and continuous improvement across the department
Manage resources to ensure coverage for any teams that are shorthanded or those that need assistance to complete work
Manage lead queues and processor queues to monitor turnaround times
Support high-volume output while ensuring accuracy standards are met by leads and teams
Organize and drive time management strategies across teams
Partner with Director to identify process improvement opportunities
Reports weekly to department Director
Maintains schedule of leads/team meetings
Manages client relationships by communicating with clients when needed
Reports personnel issues to Director
Develops and enforces PIPs for leads/team members when needed
Provide ongoing feedback, conduct performance reviews and manage individual development plans
Resolves employee issues with assistance and guidance from HR
Work with IT to ensure all team members have access to client EMRs/computer systems